Job Description

Job Category: Call Centre
:
The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.
This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.
The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.
Responsibilities:
Direct Sales:

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party contact.

What's in it for you?

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Qualifications:

• Minimum of Grade 12 (Matric) qualification.
• At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.
• RE5 and FAIS certifications is a strong advantage.
• Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.

Skills Required