Telesales Agent (insurance)

Durban, KwaZulu-Natal, South Africa

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Key Responsibilities:

Conduct outbound sales calls to a pre-qualified database of potential and existing high-value clients.
Articulately present and explain complex insurance products, ensuring clients understand all policy benefits and terms.
Perform detailed needs analyses to recommend bespoke insurance solutions.
Consistently achieve and exceed ambitious daily, weekly, and monthly sales targets.
Maintain accurate client and sales records on a CRM system.
Uphold the highest standards of compliance with all FAIS, FICA, and internal company policies.
Provide exceptional, white-glove after-sales support to foster long-term client relationships.

Requirements:

Matric
A valid RE5 qualification is non-negotiable.
Proven track record of success in a telesales environment, preferably within the financial services or insurance sector.
Exceptional verbal communication skills with a polished and professional telephone etiquette.
Strong persuasion, negotiation, and closing skills.
A target-driven mindset with an unwavering focus on results.
High level of computer literacy and experience with CRM software.
Ability to operate with discretion and maintain client confidentiality at all times.