Job Description

Job Category: Call Centre
:
What's in it for you

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year's permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security

Responsibilities:
Direct Sales:

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party contact.

Qualifications:

• Grade: 12
• Year Experience in Sales environment. (Specifically selling Life insurance policies).
• Specific Knowledge in RE5 + FAIS is advantageous.
• Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc