Job Description

Job Title: Telematics Software Support Technician
Location: Pretoria East, Gauteng
Job Type: Permanent - onsite and able to visit clients
Salary: Negotiable based on experience
Transport Requirement: Must have own transport
Job Overview:
My client is looking for a highly motivated and technically proficient Telematics Software Support Technician to join our team. The ideal candidate will possess a strong background in telematics software and demonstrate expert-level skills in Microsoft Excel. This position is based in Pretoria East, and candidates must have their own transport to travel to various client sites, as well as to commute to our office.
Key Responsibilities:

• Telematics Software Support:

Provide technical support for telematics software applications, ensuring they are fully operational and troubleshooting any issues that arise. * System Installation & Configuration:
Assist in the installation, configuration, and integration of telematics hardware and software systems for clients. * Customer Support & Training:
Act as the first point of contact for clients experiencing software-related issues, offering remote and on-site assistance. Conduct training sessions for clients to help them maximize the use of telematics solutions. * Data Analysis & Reporting:
Use advanced MS Excel skills to extract, analyze, and interpret telematics data. Generate reports to assist clients in tracking fleet performance, driver behaviour, and vehicle diagnostics. * Documentation & Issue Resolution:
Maintain accurate records of support requests, solutions provided, and any issues related to telematics systems. Provide clear documentation to ensure continuous improvement in the support process. * Continuous Improvement:
Work with internal teams to identify recurring issues, suggest improvements, and help implement solutions to enhance the user experience and overall system performance.
Key Requirements:

• Technical Expertise:

Strong understanding of telematics software, hardware, and related technologies. Previous experience in a similar support role is highly desirable. * Advanced MS Excel Skills:
Expertise in MS Excel, including complex functions such as pivot tables, VLOOKUP, advanced formulas, and data visualization (charts/graphs). * Communication Skills:
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients. * Problem-Solving Ability:
Strong troubleshooting skills with the ability to think critically and find solutions under pressure. * Own Transport:
Must have reliable own transport for commuting to the office and client sites as required. * Location:
Based in Pretoria East or surrounding areas.
Desired Skills & Qualifications:

• Experience with Fleet Management Systems:

Previous experience supporting fleet management or vehicle tracking systems is a must. * Attention to Detail:
Strong focus on detail, especially when analysing data and resolving technical issues. * Client-Focused Attitude:
A customer-centric approach with the ability to handle technical support issues in a professional and timely manner.

Skills Required