Job Description

Job Summary

Role Purpose:

The Technician is a semi-skilled technical resource working in the installation, maintenance and repair of complex telecommunications infrastructure equipment and is responsible for providing standard and advanced customer service solutions related to installation and validation of new systems, planned and corrective maintenance, improving system utilization of installed systems, and supporting described sales activities for assigned accounts for all products distributed or supported by the organisation.

Reporting to:

Regional Manager

Duties:

• Deliver the services as required by SLAxe2x80x99s
• Comply to all health and safety regulations on site
• Identify opportunities to grow the business
• Build, maintain and improve client relationships
• Problem solving and troubleshooting
• Adhere to quality standards
• Office administration xe2x80x93 Collaboration with onsite members
• Ensure employee compliance to all company policies. - leave, claims, petrol cards, SHEQ, and company asset usage and more.
• Perform all relevant inspections

Essential Qualifications:

• National Senior Certificate or equivalent
• Network Related Course xe2x80x93 A+ N+

Preferred Qualifications:

• CCNA
• Understanding of wireless and digital radio terminology, underlying design and best practices.

Expereince:

• Function related experience: 3 years
• Leading teams: 3 years
• Project experience: 3 years
• Other experience:
• 3 years in Industrial Communication experience non negotiable
• 3 years in Health and Safety
• 3 years in installing and maintain Solar and Battery backup systems
• 3 years in IT (Microsoft Office 365 and basic network configuration)
• 3 years relevant operational and management experience in business and IT Service Management

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