Job Description

About Xceptor
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.
We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.
Our People are subject matter experts. We understand our client's challenges and we've got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.
Our Vision is to be the leading platform for automating data flows.
Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.
Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.
This role sits within the Technical Writing team in the Product Development department.
As a junior-level Technical Writer, you will support the creation, maintenance, and enhancement of documentation for the Xceptor platform. You'll collaborate with product managers, developers, and senior technical writers to ensure that user guides, release notes, API documentation, and internal knowledge bases are accurate, clear, and aligned with product updates.
You'll play a key role in making complex technical information accessible and user-friendly for both internal and external audiences.
The role
As a Technical Writer, you will revise, repurpose, and enhance technical and user documentation for the Xceptor platform, ensuring it meets our quality standards.
You'll work with a variety of content sources, including:

• Existing articles that require reorganization or updates
• Drafts from subject matter experts
• Insights from support tickets and community posts

Your focus will be on ensuring consistency in tone, language, grammar, formatting, and structure, while tailoring content to the appropriate audience and ensuring accuracy. Topics may include core platform components, release notes, troubleshooting guides, industry-specific products (e.g., Tax, Reconciliations), APIs, extensions, and system administration.
You'll also support and mentor internal authors, helping to maintain high standards across our documentation.
Day-to-day, you'll collaborate with technical writing colleagues, product owners, engineers, support analysts, and other subject matter experts. Content will be published on Xceptor Docs (our main documentation repository) and other internal platforms.
This role values adaptability and a forward-thinking mindset, with a focus on improving content quality and efficiency through intelligent automation. You'll be hands-on in content creation and a strong advocate for the user experience.
Key Responsibilities

• Maintain Xceptor's technical and user documentation ensuring articles are up-to-date and consistently presented.
• Apply Xceptor writing, format and style standards to ensure standardization of all articles.
• Consult with subject matter experts as needed to clarify information and to make relevant updates.
• Triage and maintain feedback and change/improvement requests and manage as part of the ongoing article review and update cycles.
• Work within the team on key content initiatives, such as content maintenance, preparation of content for new system migration and migration activities.
• Liaise closely with the support team and online community moderator to create articles from support tickets and online community posts with focus on creating troubleshooting guidance, enhancing documentation and improving the documentation Search Engine Optimization (SEO).
• Support senior technical writers on projects and tasks when needed.
• Responsible for the regular reporting and data analysis on article usage.
• Coach and train authors on content development, standards and creation processes.
• Edit and provide feedback to authors on quality related to the content standard and encourage collaboration.
• Maintain the integrity of the information architecture to support good user experience.
• Participate in relevant team meetings, sprint planning and sprint reviews.

Key Skills

• Strong written and verbal communication skills in both U.S and U.K English.
• Ability to translate complex technical concepts into clear, user-friendly content.
• Familiarity with technical writing standards, including tone, structure, and formatting.
• Basic editing and proofreading skills to ensure clarity, consistency, and accuracy.
• Understanding of content management systems (CMS) and version control practices.
• Willingness to learn and use Document360 as the primary content management platform.
• Exposure to or interest in Markdown.
• Comfortable using collaboration tools (e.g. Azure DevOps, SharePoint, Teams).
• Ability to consult with subject matter experts (SMEs) to gather technical information.
• Comfortable working with support teams and community moderators to identify content needs.
• Willingness to collaborate with senior technical writers and contribute to team projects.
• Curiosity and ability to learn technical software applications (e.g., Xceptor Platform).
• Enthusiasm for digital automation, learning about the Xceptor Platform and using knowledge to provide a high-quality content service to users.
• Openness to incorporating AI into daily tasks (e.g., content generation, editing, SEO, workflows).
• Basic understanding of logic-based tools (e.g., Excel formulas, XML) and an awareness of programming concepts (e.g., SQL, C#, Visual Studio) is a plus.
• Strong organizational and project management skills.
• Experience in software applications, either through writing roles or technical roles (support, implementation, training).
• Experience in Financial Services and/or Fintech is beneficial.

This is a great opportunity to join an innovative, fast-paced, highly collaborative, and forward-thinking organisation, during a significant growth phase. Xceptor is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Please note:

• Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.
• If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.