Job Description

The incumbent will collaborate daily with colleagues based in Cape Town, and with key international stakeholders. This is a hands-on role, within collaborative environment and with meaningful cross-functional work. A key requirement is expert level business communication in addition to technical expertise.You'll be responsible for maintaining and creating a wide range of product, platform, and process documentation which spans user guides, quick-start manuals, SOPs, proposal content, and internal training material. The role also plays a key part in supporting proposal submissions to public sector clients, so experience with RFPs and technical sales support will be important.Some key things you'd be doing:

• Writing and formatting compelling responses to government and public-sector RFPs and RFIs
• Creating and maintaining guides and documentation for both hardware and software products
• Translating dense, technical information into content that works for a range of audiences (field techs, engineers, city officials, partners, etc.)
• Working closely with product owners, SMEs, and engineers to source and validate information
• Managing internal documentation libraries and ensuring content stays accurate, versioned, and consistent
• Using modern tools, including AI where helpful, to improve speed and quality of written content
• Contributing to internal quality and training efforts through well-structured documentation

NB: This is an in-office role based in Cape Town, Northern Suburbs.Requirements:

• Degree
• At least 3 years experience in technical or proposal writing
• Proven experience in technical writing for both software and hardware solutions (SaaS experience a plus)
• Expert level business communication
• Solid grasp of tools such as Google Workspace, MS Office, and Adobe Acrobat
• Reliable transport
• Valid South African passport (occasional international travel forms part of the function)
• Working hours outside of normal SA-times, due to international collaboration with North American teams (required to start and end later than the regular 8/9am-5pm times)

Competencies:

• Pays attention to detail without losing sight of the bigger picture
• Enjoys working in a fast-paced, globally distributed team
• Someone who is proactive, organised, and able to manage documentation workflows independently