Job Description

A position has become available in the Training department at the Cape Town Office, for a Training Technical Specialist. As a dynamic Training Technical Specialist, you will be responsible for designing, implementing, and delivering engaging training programs to enhance the skills and knowledge of our hospitality staff across our brands within your region. You will play a pivotal role in fostering a culture of excellence, ensuring our team consistently provides outstanding service to our franchise partners, enabling them to provide excellence of service to their guests and thereby improving their bottomline.Responsibilities: * Anticipate, design and implement relevant, accurate, comprehensive, dynamic and interactive training materials, including presentations, manuals, and multimedia content in your training programs for various roles within our franchised restaurants, including franchisees, operators, management and front-of-house and back-of-house staff; across all our training channels.

• Careful, insightful and development of training evaluations (tests / assessments / assignments) to measure the effectiveness of programs, demonstrate the developmental change in the individual and the environment they are from and make necessary improvements.
• Deliver vibrant, exciting and personalised training facilitation sessions with the objective focussed on real, measurable development and value attribution to all attendees and the environments they return to.
• Ability to easily context switch between brands, using appropriate jargon and with the necessary understanding of the differing environments (this detail will be provided to the successful applicant).
• Active role in monitoring, measuring and promoting the development of the people within the restaurants against our development programs
• Stay updated on industry trends, best practices, and new technologies to continuously enhance training programs and methods.
• Collaborate with brand and marketing leads to identify training gaps and tailor programs to meet specific needs.
• Foster a positive learning environment that promotes continuous improvement and employee engagement.
• Able to prepare and manage budget responsibilities and manage company assets with due care and diligence.
• Dedicated to the planning process to ensure stakeholders needs are met, team alignment and collaboration
• Experience in developing own training sales pipeline through deep understanding of needs of stakeholders, anticipating and adapting to their needs as required, always delivering demonstrable value.
• Travel to assigned regions and hubs within South Africa.
• Management Reporting, used to and comfortable with generating relevant and insightful management reports with analysis and insights. Able to use data to propose change and new ways of improving training and facilitation.

Attributes:

• Passionate about the development of people.
• A love for facilitation and brining about human change.
• A positive and vibrant attitude.
• Adaptable to train across brand environments and nuances
• Strong sense of accountability and commitment to the team, restaurants and the people within them.
• Analytical and critical thinking to be able to prepare for personalisation and demonstrable value attribution from facilitated training sessions.
• Mature open mind, willing to self-reflect, evaluate and receive respectful feedback in order to constantly bring about improvement to training and facilitation. At the same time able to give constructive feedback with respect and maturity.
• Detail orientated and comfortable with administration requirements of a training facilitator role.

Experience / Qualifications:1. Bachelorxe2x80x99s degree in hospitality management, Education, relevant certifications in training or hospitality management or a related field would be advantageous2. Proven experience in designing and delivering training programs, preferably in the hospitality industry.3. You will require a strong knowledge of hospitality operations, customer service, and industry best practices.4. You will require excellent communication and interpersonal skills with the ability to engage and motivate diverse groups of individuals.5. You are required to be tech-savvy, with proficiency in using multimedia tools; open to adapting and engaging with new technology to improve efficiency and digitisation of processes. Experience with using / administering e-learning platforms is desirable.6. Enthusiastic, energetic, and passionate about developing others in a fast-paced and dynamic environment.7. Ability to adapt training methodologies to different learning styles, attendee needs and preferences.