Job Description

GENERAL ACCOUNTABILITY:

Reporting directly to the Technical Support and Engineering Project Manager, this position is responsible for providing technical training to all dealers and customers in Africa.

The primary focus is to provide accurate and quality technical training of the highest standards. Subject to the training received by the OEM. To do this, the role will include traveling locally and abroad, subject to availability and personal safety standards being met. To provide technical training from novice to intermediate levels. Any additional work requirements will be presented in writing, along with the necessary training and additional remuneration.

DUTIES AND RESPONSIBILITIES: (Should be KPI/A related)

TECHNICAL TRAINING CURRENT

Prepare and provide:
o Face-to-face technical training as per OEM guidelines.

o Digital Technical Training as per OEM guidelines.

In-house and on-site technical training locally and abroad, subject to availability and personal safety standards
o being met.

Provide basic technical training in addition to technical training modules, where capable and possible as per OEM guidelines. Train the trainer operating training - (maintenance and operation of the machines / Specific to the OEM operators' manuals only) where capable and possible. Basic machine software training on known current software for machine hydraulics, hydrostatic systems, and programming (As per OEM Guidelines) where capable and possible. Proofreading and editing technical information. Engine mechanical and electrical operation (Basic and advanced) Drivetrain operation (basic and advanced) Hydraulic systems (Basic and advanced) Advanced diagnostics for engine, drivetrain, hydraulics, and electronics

RESEARCH AND DEVELOPMENT OF TECHNICAL TRAINING

Development of new Manitou training material as required, with 2 weeks' prior notice. Create, develop, and research current and new information. (Only on receiving OEM Training) Create presentations for each module (Introduction, Technical overview, Maintenance, Hydraulics, Electrical,
o and additional media information).

Translate and improve information as received from MBF, MBI, and Alfresco if capable and possible. Obtain information from trainers in MBF. Translate technical material and information if capable and possible.

WHERE CAPABLE AND POSSIBLE, ASSIST WITH TECHNICAL SUPPORT (NOT STANDARD JOB DESCRIPTION)

Edit and correct OEM repair manuals (drawings, information, loss in translation, and incomplete information). Operations and Engineering & Solutions Departments. Dealers local and abroad. "ASSIST Tickets". Prearranged - Install and reinstall the software on PAD and OPEN PAD operating systems.

EDUCATION:

Trade Qualification, Red Seal Auto Electrician/Diesel Mechanic. Demonstrate basic knowledge of hydraulic components - MERSETA 6615. Experienced Technical Trainer/MBF accredited. Quality awareness. Responsible care. S.T.E.P. STEAM. Komatsu Electric truck service training. MHT/MRT Expert training (ongoing). Acrobat Reader DC certificate of achievement. Gmail 2018 certificate of achievement. Anticorruption MBF E-learning Certificate. 3.1.2.4 MBF Trainers Seminar 2.1.1.8 MBF Basics electricity level 1 and 2 equivalence 2.1.2.1 MBF Hydrostatic transmission Rexroth and Sauer Danfoss 2.1.2.3 MBF Accumulators-VTR 2.1.2.4 MBF LS variable capacity pump functioning principle-VTR 2.1.2.5 MBF Functioning principle of Casappa variable cylinder pump-VTR 2.1.2.6 MBF Principle of Rexroth "RX 14 S" valve bank-VTR 2.1.2.7 MBF Principle of Rexroth variable cylinder pump-VTR 2.1.2.8 MBF Steering modes brakes tilting compensation-VTR 2.1.2.10 MBF Pressure balance valve PVG 100 Danfoss-VTR 2.1.5.2 MBF BODAS Service Diagnostic tool-Lev 1-VTR 2.2.0.0 MBF basic operating of a combustion engine Mechanical parts-VTR 2.2.0.1 MBF Basic operating of a combustion engine fluid systems-VTR 2.2.0.2 MBF Basic operating of a combustion engine after-treatment-VTR 2.2.2.0 MBF Level 1 for IT 4 1.3.4.0 MBF 280 Platform Product Training 7.8.4.0 MBF Easy Manager Recorded VTR

EXPERIENCE:

Experience to be 5 - 10 years (5 years minimum as a field service technician) Industrial Batteries and Chargers Manitou equipment experience or knowledge (advantageous) Electronics Drive control repairs. Trackless Mobile Machinery experience (advantageous) Knowledge of hydraulic diagnostic tools and equipment

COMPETENCIES AND SKILLS:

Strong interpersonal skills training for various candidates. A People skill, the ability to work with people at various levels, from the shop floor to senior management Computer literacy with Microsoft Office Word, Excel, PowerPoint, Adobe, Gmail, and IT at an intermediate level. Ability to read and interpret technical drawings, hydraulic/electric schematics, and piping diagrams. Quality and productivity focused on technical training. Have a deep understanding of systems and processes, combining critical thinking with industry expertise. Can look beyond the initial customer enquiry and identify other business opportunities. Dedicated and committed to technical training.

INTERNAL/EXTERNAL CONNECTIONS: (Examples hereunder)

Internal interactions: Work in partnership with almost all departments of the Headquarters to ensure close alignment. External interactions: Represents the company as appropriate in its relationships with Customers and Dealers.

LOCATION and EXPECTED TRAVEL:

Location: This position is based in Proton Industrial Park, South Africa. Expected Travel: This position requires travelling inside the borders of the RSA, and travelling throughout the African continent as well as abroad, subject to availability and personal safety standards being met.
Job Type: Full-time

Work Location: In person