Job Description

Job Title:

Intermediate Technical Systems Analyst

Location:

On-Site

Purpose of the Position

The Intermediate Technical Systems Analyst will provide high-quality application and systems support, analyze business and technical requests, and deliver effective second-line support. The role involves ensuring operational stability, resolving incidents, and driving continuous improvement of technical systems and processes.

Key Responsibilities

Deliver operational and technical application and systems support to internal teams and business functions. Provide second-line support to NOC, Service Desk, Business Desk SA, and Business Desk MAH. Resolve incidents, problems, and requests within agreed SLAs, ensuring accurate and timely updates. Document and analyze system defects, create diagnostic tools, and maintain knowledge bases. Collaborate with Solution Delivery and Architecture teams on system planning, configuration, and deployment. Support business operations during critical incidents, deployments, and disaster recovery exercises. Generate and execute scripts to support daily operations. Produce SOPs to ensure consistency, stability, and reliability of systems. Proactively monitor and resolve system and data errors to minimize business impact. Engage with business stakeholders to identify opportunities for process and system improvements. Prepare reports to track solutions and business benefits.

Skills & Competencies

Hands-on experience with some of the following: Oracle, SQL Server, Web Methods, Web Services, SOA, SharePoint, F5, ESB, SQL Server Integration/Reporting Services, and automation/scheduling tools. Strong understanding of integration concepts. Knowledge of Agile, SDLC, ITIL, COBIT, and cloud computing. Analytical, investigative, and structured problem-solving skills. Strong facilitation and communication skills with proficiency in English. Ability to work under pressure and manage multiple priorities.

Qualifications & Experience

Relevant tertiary qualification in Information Technology or related field. 3-5 years' experience in systems analysis, application support, or a similar technical role. * Demonstrated experience in second-line technical support and system troubleshooting.