Job Description

About Workwize

------------------



Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment -- all in one place. We're a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

About the Role

------------------



Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?



Join

Workwize

as a

Technical Support Specialist

within our

Customer Operations Team

. In this pivotal role, you'll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries through

Zendesk

and

Linear/Jira

, always aiming for speed, clarity, and quality.



Your mission:

Deliver accurate, timely support

while actively contributing to the continuous improvement of our tools, documentation, and processes.

Key Responsibilities

------------------------



As a Technical Support Specialist, you'll act as the

primary technical contact

for our client-facing teams and serve as the bridge between

Customer Support and Engineering

. Your key responsibilities include:

Technical Investigation & Triage

Resolve technical issues such as user reactivations, order cancellations, and API-related questions. Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior. Triage and filter tickets to protect Engineering focus and improve response efficiency. Document all cases clearly and escalate only when necessary.

? Platform & IT Knowledge

Build and maintain deep knowledge of the Workwize platform, features, and tools. Stay current with updates, new features, and process changes. Support internal teams with technical questions, including

MDM device setup

and

warehouse device wipe-up

procedures.

Cross-Team Collaboration

Translate technical concepts for non-technical teams and vice versa. Flag recurring technical issues and recommend process or documentation improvements. Manage tickets in

Zendesk

and log validated bugs in

Linear

(or Jira) as needed.

Required Qualifications and Skills

--------------------------------------


? 3+ years of experience in a

technical support

or

customer support

role, preferably within a

SaaS

or tech company. ? Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly. ? Intermediate technical knowledge, including experience with tools like

MySQL

,

Postman

,

Cursor

, and APIs. ? Proficiency with

Zendesk

,

Jira

, or

Linear

. ? Excellent communication skills -- both technical and non-technical -- with a customer-first mindset. ? Experience working cross-functionally with Customer Success, Operations, and Engineering. ? Highly organized, detail-oriented, and solutions-driven.

Why Join Workwize?

----------------------


Work remotely from South Africa with a flexible schedule. Join a growing international startup with a supportive and transparent culture. Collaborate with cross-functional teams across Europe and beyond. Bring your ideas -- we value continuous improvement and initiative. Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

Apply Now

-------------



If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.



Submit your application today and be part of our distributed success story!