Job Description

Technical Support Specialist

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Location: Remote


Contract duration: 12 months

Overview:

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We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Responsibilities:

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User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes. First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors. Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need. Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken. Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees. Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports. Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date. Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.

Qualifications:

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5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome). Familiarity with Microsoft Excel and comfortable learning new software applications. Strong attention to detail and ability to follow established processes. Clear and friendly communication skills for working with internal customers.

Skills:

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Customer-focused mindset with a willingness to help others.


Good organizational skills for tracking requests and follow-ups.


Ability to stay calm and professional when resolving user issues.


Eager to learn financial and HR systems with on-the-job training.