Job Description

We're looking for a

reliable, technically-minded individual

to join our support team as a

Technical Support Technician

. In this role, you'll assist customers with both hardware and software issues, troubleshoot system problems, and help ensure smooth day-to-day IT operations.

Key Responsibilities

Provide first-line technical support via phone, email, or remote tools Troubleshoot and resolve basic hardware and software issues Escalate complex issues to Tier 2/3 teams or vendors when needed Maintain accurate logs and documentation of support cases Assist with device installations, software updates, and configuration Perform basic network and connectivity troubleshooting Educate end-users on system use and IT best practices Ensure prompt follow-up and high customer satisfaction

Requirements

Grade 12 (Matric) certificate 1-2 years of experience in a similar IT or support role (preferred but not essential)*
Basic knowledge of: Windows operating systems Microsoft Office (especially Excel & Word) Networking basics and internet protocols Strong problem-solving and troubleshooting skills Good verbal and written communication skills Ability to work independently and manage time effectively Willingness to learn and grow within the role Valid driver's license (preferred but not essential)*

What We Offer

A good starting salary (

R8,000-R10,000

, depending on experience) Ongoing training and development opportunities A supportive and collaborative team environment Clear growth path into

senior IT support

,

software support

, or

networking roles

Exposure to both local and national-level technical projects
Job Type: Full-time

Pay: R8000,00 - R10000,00 per month

Work Location: In person