Job Description

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1. Provide technical consultation on auto products for customers, distributors and internal teams, answering questions related to use, maintenance and troubleshooting.

2. Assist in handling auto faults remotely or on-site, provide technical solutions, and guide maintenance personnel to carry out repair work.

3. Organize auto product technical data, maintenance manuals and FAQ databases, update them regularly and share with relevant parties.

4. Participate in new product technical training, and convey product technical highlights and usage precautions to sales and after-sales teams.

5. Collect technical problems and product improvement suggestions from customers, and cooperate with R&D and production departments to optimize products.

6. Handle technical support work such as auto software upgrades and system debugging to ensure normal operation of products.

7. Track the technical development trend of the auto industry, improve professional skills to adapt to the needs of product technical updates.

8. Complete other technical support-related tasks assigned by leaders.

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1. Education & Major: Bachelor's degree or above, major in Automotive Engineering, Mechanical Engineering, Electronic Engineering or related fields.

2. Work Experience: More than 2 years of relevant work experience in technical support, maintenance services or product technology in the automotive industry, familiar with automotive structure, electrical systems and common troubleshooting methods.

3. Professional Skills: Solid professional theoretical knowledge of automobiles; able to independently provide remote or on-site technical solutions; proficient in operating automotive diagnostic equipment and related technical software; capable of compiling technical documents and maintenance guides.

4. Core Competencies: Good communication and expression skills, able to clearly answer technical questions from customers and internal teams; rigorous logical thinking, strong problem positioning and solving abilities, with a sense of responsibility and service awareness.

5. Other Requirements: Understand the technical development trend of the automotive industry; those familiar with new energy vehicle technology are preferred; able to adapt to business trips; proficiency in English listening, speaking, reading and writing (capable of handling foreign-related technical communication) is preferred.

Job Type: Full-time