Job Description

Join brsk as a Technical Support Analyst!This role is perfect for someone who loves rolling up their sleeves and diving into technical challenges. Youxe2x80x99ll be a key part of our operations, supporting teams across the business xe2x80x94 from Sales and Customer Excellence to Marketing and Retentions xe2x80x94 by ensuring our systems run smoothly.Youxe2x80x99ll investigate blocked orders, fix login issues, support onboarding, test new features, and work with developers and engineers to squash bugs and improve our tools. Sound like your kind of fun? Keep reading.About usWexe2x80x99re brsk. Wexe2x80x99re customer obsessed and proud, but donxe2x80x99t just take our word for it. Wexe2x80x99ve got a score of 4.7 on trust pilot with our customers showing you just how we go the extra mile.Wexe2x80x99re a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 950,000 homes.What Youxe2x80x99ll Do

• Be the first line of tech support across multiple departments
• Investigate and resolve failed or blocked broadband orders
• Fix login and access issues for staff, resellers, and customers
• Help test new tools, spot bugs, and suggest improvements
• Work with our developers to make our systems better and smarter
• Support onboarding of new users and guide teams using our internal portals
• Help reduce manual work with smart process fixes and automation ideas

What Youxe2x80x99ll Need

• Experience in a Technical Support or similar role
• Solid understanding of customer-facing products (websites, portal and apps) and internal tools (CRMs, ticketing platforms and sales systems).
• Love for digging into complex problems and figuring stuff out
• Excellent communication xe2x80x94 you explain tech in simple terms
• Detail-oriented, with a knack for spotting what others miss
• Experience working in a fast-paced environment
• Bonus if youxe2x80x99ve worked in telecoms, or have a tech degree

Why brsk?Because here, you matter. Your voice is heard, your ideas are valued, and your work truly makes a difference. Wexe2x80x99re building the future of broadband, and we want people like you to be part of the journey.Smart team. Cool tech. Real impact.
Sound good? Apply now.

Brsk Ltd