Technical Support Agent
Cape Town, WC, ZA, South Africa
Job Description
We're looking for
Technical Support Agent
to join our dynamic support team. In this role, you'll provide frontline support for hardware and software issues, primarily related toPOS (Point of Sale) systems
, while usingCRM
to manage customer queries.1-2 years of experience in technical support or IT background 1-2 years' experience within a BPO contact centre Provide excellent customer experience through technical support Strong troubleshooting skills with
hardware (e.g., receipt printers, tablets, scanners)
andsoftware
. Experience withPOS systems
(e.g. Square, Toast, etc.). will be aPLUS
Proficiency withCRM
Comfortable working in ashift-based environment
, including weekends. Strong communication skills and a customer-first attitude. Ability to work independently and manage time effectively. Follow escalation procedures as required. Troubleshoot and resolve customer issues promptly and efficiently. Proven troubleshooting skills, especially with new or complex issues Collaborate with team members to enhance customer experiences Retail or hospitality experience Passion for technologyThe position requires flexibility to work in a
rotational shift environment
, including evenings, weekends, or public holidaysJob Types: Full-time, Permanent
Pay: From R10 500,00 per month
Job Type: Full-time
Pay: Up to R10500,00 per month
Work Location: In person
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Job Detail
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Job IdJD1457780
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned