Job Description

Are you ready for a new beginning?We need your talent, knowledge and dedication to better our world with biology.Our purpose points the wayIn Novonesis, we know that solutions rooted in biology can help solve humanitys biggest challenges. Since we began more than a century ago, this has been our guide. Its how we've gotten so far. And its how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.Were here to better our world with biology.Technical Services Specialist, Animal Health and Nutrition businessLead technical support for Novonesisxc2xae Animal Health and Nutrition business in Africa. Working with the Account Manager for the region and interacting with both direct customers and distributors, you will play a pivotal role in providing technical support to Account Managers and Key accounts across South and East Africa. This position operates under general direction and is essential for promoting and driving sales of Novonesis poultry probiotic products and services. In this role, you will maintain high-level relationships with key customers and influencers, particularly nutritionists, and will be tasked with investigating customer complaints and resolving industry issues on-site. The position is based in Johannesburg, South Africa.Roles and Responsibilities

• Provide technical support related to product performance at key accounts and channel partners.
• Work with regional Account Managers to grow existing business, nurture new opportunities, and actively participate in the sales processes.
• Supervise customer and distributor trials, visit research facilities, and deliver detailed analyses of trial results.
• Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
• Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts.
• Engage in professional trade associations and committees related to the poultry industry.
• Develop a deep understanding of the competitive landscape for gastrointestinal health products and services, and equip distributors through value messaging against competitors.
• Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction in alignment with global marketing plans.
• Be able to represent Novonesisxc2xae on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Job Requirements

• Masters or PhD in Animal Science, poultry nutrition, or related field.
• At least 5 years experience in animal health and nutrition, with a solid understanding of application and feed formulations. Experience in Poultry will be an added advantage.
• Strong understanding and experience in feed formulations involving probiotics and enzymes.
• Strong drive, responsible, goal-oriented, well-organized, and self-motivated, able to develop regions independently.
• Excellent communication and presentation skills in English and demonstrated proficiency in MS Office software (Microsoft Excel and PowerPoint)
• Willingness to travel ~50% of the time, primarily in the assigned region when required.

Core Competencies

• Deep knowledge of the Animal Health and Meat industry in Southern Africa
• Entrepreneurial and commercial thinking with a strong affinity to value creation.
• Ability to network in the industry and be able to represent Novonesis in external forums.
• Good presentation skills to communicate both internally and externally.

Other information

• The role reports to the Regional Head of Novonesisxc2xae Animal Health and Nutrition Biosolutions.
• The role will be based in our Johannesburg office. We operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling.
• Fluency in English is a must, and additional languages like Arabic and French are an added advantage.

Novonesisxc2xae Planetary Health Business is the largest segment of Novonesisxc2xae business and consists of our businesses in Household Care, Industrial Processing, Animal and Plant health industries.Could our purpose be yours? Then apply today!At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.Want to learn more?
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