Job Description

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.
Typical Competencies Required:

• Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas
Technical Support to Sales

• To ensure support for the Sales Representative and the Sales Representative's clients.
• Specification Compliance

• On request, inspections are held on site to ensure that the products sold are being applied as per specification.
• Sample panels are applied as per specification, which are used as a reference panel on all future claims.
• Technical Assistance

• Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
• Technical advice or recommendation is provided to clients on various sites or telephonically.
• Samples

• Both dry sample packs and actual on-site sample panels are provided for contracts where required.
• Product Development & Evaluation
• Assisting with product development and evaluation when requested.
• Investigation

• When requested, conduct investigative work.
• Customer Complaints

• Follow up on customer complaints and follow through with field and lab investigative work.

Administration

• To ensure accurate records are available on each project being supervised.
• Call Report

• A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
• Technical Report

• Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
• A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.

Compliance

• To ensure adherence to company policies and procedures.
• Health & Safety

• Ensure that the necessary PPE is worn or used at all times.
• Comply with safety protocols when attending sites.
• Protection of Company Assets

• Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
• Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.