Job Description

TECHNICAL SALES REPRESENTATIVE
Location: Pinetown, Kwazulu-Natal
NON-NEGOTIABLE REQUIREMENTS:
- Degree in Engineering filed
- Minimum 2 years' experience in technical internal sales
- Experience in technical industry (pumps, compressors, valves)
ROLE OVERVIEW:
The Internal Sales Engineer will provide comprehensive technical and administrative support to the sales function, ensuring the effective handling of enquiries, quotations, orders, and customer follow-ups. The role focuses on supporting internal and external sales teams, delivering value-added technical solutions (particularly within pumps and related products), and contributing to business growth through proactive sales support, lead generation, and upselling. This position requires a technically minded, detail-oriented individual who thrives in a fast-paced environment and works closely with customers, agents, and internal stakeholders to ensure seamless sales execution, accurate administration, and strong customer service.
Minimum requirements:

• Post-matric qualification in Engineering (ND/BTech/BEng in Mechanical, Mechatronics, Electrical, Electromechanical, or Chemical).
• Approximately 2 years' experience in internal sales.
• Experience in a company specialising in technical products such as pumps, compressors, and valves, serving an industrial customer base in the food, beverage, automotive, chemical, pharmaceutical, or plastics sectors.
• Experience working with agents, distributors, or resellers is advantageous.
• Strong administrative skills.
• Experience in pump sales or other technical products is advantageous.

Personality Traits:

• Proactive and energetic.
• Strong verbal and written communication.
• Team player with good people skills.
• Strong sales drive and a natural ability to close deals.
• High accuracy when working with numbers and information.
• Effective multitasking in a fast-paced, high-performance environment.

Duties and responsibilities:

• Internal Sales Duties:

• Provide strong back office support for all sales activities, internal and external.
• Assist customers with technical enquiries and issue accurate quotations nationally, including via email, telephone, and in person.
• Spec competitor pump equivalents and offer solutions to customers.
• Read and understand pump graphs, bills of materials, and drawings.
• Understand product-to-application fit (training is provided).
• Prepare quotations using price lists, suppliers, intranet systems, and global factory communications for pumps, spares, repairs, field services, and systems.
• Prepare system proposals and supporting documentation write-ups.
• Ensure the completion of the sales process from enquiry to successful delivery and payment.
• Proactively follow up on offers and liaise with customers regarding the status of orders and back orders.
• Retrieve order numbers, process proforma invoices, and follow through with implementation.
• Support the branch manager and external colleagues when on the road.
• Order local buy-out products.
• Assist in deliveries and collections.
• Update company SharePoint documents and LeanKit daily.
• Develop the Company's business in the province by practising value-added selling and upselling.
• Perform lead generation for key segments, uncovering new opportunities via websites or existing customers.
• Assist in growing key business units.
• Accounting / Administrative Duties:

• Retrieve supplier quotations and invoices and process supplier purchase orders.
• Action debtors reports for outstanding payments owed.
• Send invoices and statements and collect payments from customers when required.
• Control and reconcile petty cash.
• Complete sales reports for senior management when required.
• File all documents.
• Source parts required for all non-Company products.
• Assist walk-in customers.
• Assist in deliveries and collections of stocks, supplier parts, and pumps for service.
• Prepare spares and pumps for delivery or collection by customers.
• Provide follow-ups for business unit growth.
• Stock Control Duties:

• Keep control of all Durban stock.
• Order stock for MRP and customer orders from the head office weekly.
• Perform cycle counts and stock counts.
• Receive, count, and sign off on stock.
• Control stock in the warehouse and coordinate incoming and outgoing stock.
• Other Duties:

• Prepare marketing material for the branch when required.
• Purchase monthly office consumables.
• Coordinate customer events such as golf days, roadshows, lunches, and refreshments when required.
• Adhere to all health and safety requirements and assist in their upkeep.
• Drive continuous improvement and lean development within the business.
• Achieve business plan targets and align with the company's core values.
• Assist in meeting the branch's key performance indicators.
• Carry out any other duties requested by senior management.
• Adapt duties as required, as they are subject to change.

Skills Required