Job Description

Purpose Statement

To ensure that

the skills, competencies, proficiencies, technical processes and service levels of technicians are continually assess and technicians identified as being sub-standard are provided with on-site and on-the-job training, together with an efficient mentoring programme.

To ensure that

the Regional Technical Support Specialist act as leaders, on-the-job trainers and mentors for the technicians in the operations team throughout the organisation.

To ensure

warrantee guidelines are complied with by the operations team throughout the organisation.

To ensure

machine quality are improved throughout the group by developing and implementing standard operating procedures and machine quality standards.

Key performance areas (to translate into a measure of success)

Safety

Assess technical, problem solving and process acumen of technicians

Mentorship and training

Monitor progress

Cost control

Main Outputs and Responsibilities for This Position

Area/Type

Responsibility

Safety

Ensure safe working procedures by following and complying with best practice standards.

Understanding load test failure consequences and dangers

Identify risks to the business and its employees because of poor technical acumen or disregard to processes and standards

Assess technical, problem solving and process acumen of technicians.

Understanding the legal implications of a PDI

Electrical competencies, being able to do fault finding and repair

Diesel competencies, to understand the internal combustion process and to do fault finding and repair

Hydraulic competencies, understanding the functional principles and to do fault finding and repair.

Understanding processes and flow as implemented by Eazi

Assess technical skills gaps and training needs.

Develop Standard Operation Procedures Manual for quality management purposes, throughout the business.

Evaluate technical quality by assessing technician's quality of work based on the Quality SOP.

Mentorship and training

Facilitate process and culture change where needed

Feedback sessions with technicians and management

Coordinate training where theoretical education is required

Supervise key skills improvement projects

Collaborate with local managers to improve the skills of the technicians

Monitor Progress

Monitor change progress from current technician status to after training and upliftment project

Report to management on timelines, success and future actions

Cost Control

Set Project Budget per branch, including timelines and resources needed, in case of training and quality related projects.

Monitor Project Cost on a weekly basis and adhere to approved budget.

Ensure correct tools are being used for the correct processes.

Evaluate the capability of the operations to perform the required functions.

Qualifications

Minimum

Grade 12

Driver's License

What Qualification would be recommended....(Technical diploma in engineers or Quality control)

Recommended

Millwright/ Electrical/ Diesel Qualification

Management qualification (preferred)

Experience

8 - 10 years' experience Training and Quality, workshop and technical staff management.

Problem solving experience.

Knowledge

People Management

Quality Control and insurance

Budgets and Planning

Continuous Improvement

Knowledge of work of height machinery and equipment (advantageous)

Microsoft Office

Service / Repairs / Maintenance

Safety

Cost Management

Skills

Excellent communication skills verbal and written

Time Management Skills

Organizing and planning skills

Analytical skills

Interpersonal skills

Problem solving skills

Technical skills

Behavioural Competencies

Integrity

Creativity

Logical and Analytical

Interpersonal Skills

Resilience

Persuasiveness

Energy and Drive

Quality Orientation

Planning and Organizing

Job Type: Full-time

Work Location: In person