Job Description

Key Responsibilities:

• Create a Technology strategy aligned to deliver against the business strategy objectives.
• Executing range reviews and gap analysis.
• Understanding of global and local textile trends and consumer behaviour.
• Ensuring customer satisfaction in innovation and product quality.
• Quality control and assurance of all products.
• To clearly understand the wider trends in textile, lifestyle, technology, packaging design and technical developments in the textile industry.
• To remain up to date with the local market and competitor commercial information.
• Working closely with internal and external stakeholders to drive projects from concept to launch; including artwork, and production timelines and ensuring that all product specifications and quality standards are adhered to.
• To ensure that product quality is differentiated from the competition.
• Working closely with internal departments, team members, clients, and suppliers in meeting all goals and milestones in the critical time path.
• Input in Post-Implementation Reviews.
• To remain up to date with performance against all agreed key performance indicators.
• Build good communication and relationship with operations/ NPD/ Procurement/ Technical/ Own Team.
• Pro-active & systematic approach to safety.
• Ensuring compliance with agreed customer product quality specifications
• Ensuring compliance with all internal and external safety and quality policies.
• Manage the Quality Management System and other customer requirements.
• Investigate customer complaints and identify root causes, propose, and implement suitable.
• Monitoring of improvements to ensure successful implementation.
• Manage QC samples, and feedback Duties and Responsibilities.
• Investigate product/process improvements and changes.
• Attend presentations when required with the NPD team.
• Ensure quality is critically evaluated at each phase.
• Ensure that controls are drawn up at every process step.
• Lead, manage and support Quality Controllers to ensure that they are adequately trained and assessed.
• Training of factory staff and colleagues when needed.
• Manage and maintain all technical equipment.
• Conduct internal audits and assist with external audits.
• Lead and develop the Quality management culture and practice.
• Managing a Team of Quality Evaluators and Team Leaders.
• Act as the representative of the company in all matters related to Quality Management.
• Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships.
• Design, implement and monitor Quality corrective action plans when required.
• Liaise with key stakeholders internal & clients for alignment and improved Quality results.
• Lead all third-party/customer/supplier audits and facilitate the closing of corrective actions.
• Research, develop and implement integrated product packaging and labelling strategy to conform to customer requirements.
• Manage and oversee multiple development projects from initial concept to launch.
• Compile labelling information according to relevant legislation and customer specification.
• Assist in the monitoring of launched products to ensure the quality is maintained.
• Manage Hygiene and Cleaning standards and procedures throughout the manufacturing facility.
• Analyse different data points on a daily/weekly basis to identify trends and improvement opportunities both at a team and individual contributors levels.
• Proactively identify opportunities to improve QA work and coordinate with different functions operations, training, and workforce management.
• Analyse and report trends in performance.
• Manage customer complaints within a reasonable timeframe and conduct root cause analysis.
• Manage RTVs within a reasonable timeframe and conduct root cause analysis.
• Sign off all new raw materials and packaging for new product development purposes.
• Ensure all site certifications are maintained at the appropriate standards.
• Set up a training plan that aligns with the requirements of the quality management system.
• Identify quality control points within processes and ensure suitable controls are implemented.
• Continuously review quality safety risk assessments in line with emerging risks and regulatory requirements.
• Conduct all relevant compliance testing.
• Ensure all Material Safety Data Sheets used are available and updated.
• Bring insights and innovation ideas from QA perspective and assist the operations team to standardize work processes and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
• Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions.
• Ensure new product trials are done and documented.
• Ensure all information is gathered from suppliers and trials for costings purposes.
• Manage staff across the HR value chain.

Knowledge and skills required:

• Grade 12
• Relevant Degree / Diploma
• ISO Certification
• Textile Manufacturing Experience
• SHEQ Knowledge
• 3-5 years experience

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