Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Department:

Since its establishment in 2013, Digiprocessing has emerged as the preferred payment service provider for global business partners. Through a unified technical integration, Digiprocessing empowers its merchants with an extensive array of services, including:

Worldwide credit and debit card processing for prominent card brands

Enabling utilization of diverse payment options, including e-wallets, bank transfers, vouchers, prepaid services, and direct debits

Facilitating multi-currency processing

Leveraging specialized knowledge and partnerships in pivotal local markets

Join us in our mission to redefine payment solutions and enhance business transactions on a global scale.

Purpose of the Role:

The Technical Writer is responsible for creating accurate and informative content about products, procedures, and processes, presented in various formats such as manuals, help desk materials, FAQs, how-to guides, fact sheets, technical specifications, and reference manuals. The ideal candidate should possess the ability to explain intricate procedures in clear and concise English. Additionally, they will play a pivotal role in shaping the document's layout and design, particularly by incorporating diagrams that enhance the clarity of the step-by-step instructions they author. Whether working independently or as part of a team, the candidate must consistently perform their duties to ensure timely project completion.

We seek a skilled Technical Writer to generate top-tier documentation that significantly contributes to the overall triumph of our products and their successful delivery.

Duties include, but not limited to:

Collaborate closely with internal teams to gain a profound understanding of the product, procedures/processes, and documentation prerequisites.

Engage subject-matter experts in productive discussions to ensure accurate coverage of specialized subjects.

Develop and maintain detailed and accurate process documentation, user manuals, standard operating procedures, and instructional guides.

Transform technical information into easily understandable content tailored to the audience's level of expertise.

Organize and present technical information in a logical and structured manner, utilizing appropriate formatting and visual aids.

Identify opportunities to improve existing documentation, ensuring accuracy, consistency, and relevance.

Review and edit content provided by other team members for clarity, consistency, and adherence to established standards.

Ensure that documentation adheres to industry standards, regulatory requirements, and company guidelines.

Stay current with technological advancements and industry trends to accurately reflect changes in documentation.

Innovate and propose novel concepts for content and workflow enhancements.

Develop tutorials aiding end-users in effectively utilizing diverse applications.

Evaluate existing and potential content, emphasizing opportunities for content reuse and single-sourcing.

Construct and uphold the structure of information architecture.

Determine the most coherent and effective approach to present information to enhance reader comprehension.

Analyze information indispensable for creating or revising policy, procedure, and form documentation.

Assist in maintaining documentation repositories and version control systems

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

Proven working experience in technical writing of software documentation.

Ability to deliver high quality documentation paying attention to detail.

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

Excellent written skills in English.

Proficiency in utilizing the Microsoft Office Suite.

Desirable Criteria:

Previous working experience in an ecommerce/banking/payments/product role advantageous

Tertiary Education

Person Specifications:

Communication

Learning, Collaboration and Knowledge Management

Effectiveness & Delivery

Planning & Organising

Stress Tolerance

Priority Setting

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

DigiOutsource