Job Description

About EyeCarePro
EyeCarePro is the growth engine behind North Americas leading optometric practices. We deliver technology-enabled services and proprietary systems that help eye care practices operate efficiently, maintain data accuracy, and grow sustainably in a competitive healthcare landscape.
With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, EyeCarePro is recognized not just for results, but for how we achieve them. Our team operates with the structure of a product-driven organization and the agility of a services company, supported by a fully remote, global workforce. Our culture values accountability, clarity, collaboration, and thoughtful problem-solving in complex healthcare environments.
About the Role
EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices.
This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability.
This position reports directly to the Head of Technology and works closely with internal support and onboarding teams.
Key Responsibilities
EHR Support & Troubleshooting
Provide technical, client-facing support for EHR systems
Troubleshoot issues related to:
EHR access and user permissions
Appointment scheduling workflows
Appointment and patient attribution accuracy
Data sync or system reliability issues
Identify root causes and implement long-term solutions
Client Communication
Communicate clearly and professionally with clients regarding issues, timelines, and resolutions
Translate technical problems into clear, non-technical explanations
Participate in escalation calls when EHR issues impact client operations
Data Integrity & Compliance
Validate the accuracy of EHR data supporting client operations
Monitor recurring issues and recommend preventative improvements or SOP updates
Ensure all work complies with HIPAA and healthcare data security standards
Documentation & Collaboration
Document configurations, issues, fixes, and learnings thoroughly
Coordinate with internal technology and onboarding teams on EHR-related blockers
Support system updates, testing, and quality assurance efforts as needed
What We Are Looking For
Experience
2-5 years of experience supporting or administering EHR systems
Experience in healthcare, health technology, or clinical environments preferred
Prior experience in a client-facing technical support role is a plus
EHR & Technical Skills
Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices
Strong understanding of:
EHR permissions and user roles
Scheduling workflows
Patient and appointment records
Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies
Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred
Professional Skills
Strong analytical and problem-solving skills
High attention to detail and documentation accuracy
Calm, confident communication under client pressure
Ability to manage multiple priorities in a fast-paced, remote environment
What Success Looks Like
EHR issues are resolved quickly, correctly, and permanently
Appointment scheduling and attribution data is accurate and reliable
Clients trust you as a technical authority
Internal teams rely on your documentation and follow-through
Compliance and data security standards are consistently upheld
Work Requirements
100 percent remote work-from-home
Schedule: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Must have:
Personal computer and essential equipment
Reliable high-speed internet
Quiet, professional workspace
Backup power supply (if applicable)
What We Value
We value ownership, clarity, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, documenting thoroughly, communicating clearly, and delivering solutions that hold up over time.
How to Apply
If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges, we would love to hear from you.
Note: If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.

Skills Required