Job Description

Our client, a well-established leader in the fields of Office Automation, Connectivity, Telecommunications, and Security is looking for an experienced Technical Manager to lead and support a dynamic team of Technicians. This role is based in Gqeberha.
Skills
customer serviceEnglish and AfrikaansHikvision certificationmanagementMicrosoft OfficeMikrotikMonitor team performancenetworking knowledgeResolve customer issues
This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.
Key Responsibilities Team & Operations Management

• Lead and manage a team of technicians responsible for installations and technical support.
• Oversee daily scheduling of installations and service tasks.
• Allocate workloads effectively and ensure team members understand their responsibilities.
• Maintain and manage the monthly standby roster and ensure effective after-hours support.
• Provide coaching and set performance goals in alignment with company objectives.
• Monitor team performance using KPI metrics and foster a culture of continuous improvement.
• Organise and facilitate technical training on new systems or product updates.

Customer Service

• Resolve customer issues effectively and escalate where appropriate.
• Recommend system upgrades or replacements based on site assessments or service challenges.
• Ensure consistent, high-quality service delivery across all technical support functions.
• Maintain accurate service records, documentation, and customer files.
• Facilitate post-installation training sessions for customers when needed.
• Continuously monitor and improve customer satisfaction levels.

Skills & Qualifications

• Minimum: Grade 12 (Matric)
• Advantageous: Previous experience in a managerial or supervisory role
• Basic networking knowledge
• Proficiency in Microsoft Office
• Experience with Yeastar, Samsung, or Panasonic PABX systems
• Basic understanding of Mikrotik (advantageous)
• Hikvision certification (advantageous)
• Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions
• Willingness to travel and work flexible hours as required
• Valid driver's license
• Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability

Skills Required