Job Description

Company Overview:
1-grid is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognized leaders in the Internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.
Role Purpose:
The Technical Manager at 1-grid will be responsible for designing and implementing a best-practice development and operations environment, while leading a diverse team of developers and systems administrators. The role requires crafting a clear technical vision, providing strategic direction to executive management, and taking ownership of the company's technical platform. The Technical Manager ensures that 1-grid's systems are scalable, secure, and aligned with the business's strategic objectives.
Key Responsibilities & Accountabilities:
1. Leadership & Team Development
o Lead, mentor, and develop a technical department, including developers, contractors, system administrators, and network specialists.
o Drive a culture of innovation, continuous learning, and technical excellence.
2. Supplier & Partner Management
o Build and maintain strong relationships with key suppliers and vendors.
o Ensure that supplier services align with company goals and deliver value.
3. Strategic Contribution
o Define and articulate a vision for how technology supports business strategy.
o Collaborate with managers across the business to ensure technology integrates seamlessly with business objectives.
o Establish timelines for the development and deployment of technology solutions.
4. Privacy & Security
o Ensure all customer information is protected in compliance with data privacy standards.
o Maintain robust information security practices and ensure compliance with regulatory requirements.
5. Product Development & Innovation
o Identify product opportunities in collaboration with marketing, cx and stakeholders.
o Drive the design and development of new online products and services.
o Maintain 1-grid's competitive edge through adoption of new technologies and methodologies.
Key Performance Indicators (KPIs):

• Quality and scalability of systems developed and maintained
• Delivery of technical projects within agreed timelines and budgets
• Employee engagement, retention, and team development
• Effective supplier and vendor performance management
• Compliance with privacy and security standards
• Successful delivery of new product launches and enhancements

Required Competencies:

• Knowledge & Skills:

o Strong project coordination and programme management skills.
o Strong understanding of Agile methodologies and software architecture.
o Expertise in open-source stacks (Linux, MySQL) and virtualization (KVM, Hyper-V).
o Knowledge of information security, compliance standards, and public cloud solutions.
o Excellent communication and leadership skills with high emotional intelligence

• Experience:

o At least 5 years' experience in technology-focused roles (systems, network, development).
o Over 5 years of experience leading or managing technical teams of 10+ members.
o Preference: Experience working in web hosting environments, including migrations and service launches.

• Abilities & Behaviours:

o A problem solver who is results-driven and proactive.
o Strong strategic thinking and planning capabilities.
o Ability to inspire, manage change, and foster a culture of innovation.
Values Alignment:
The Technical Manager is expected to live out and promote 1-grid's values: Accountability, Customer Delight, Teamwork, Inclusivity, Respect, Transparency, Quality, and Collaboration.

Skills Required