Job Description

Job Overview

We are seeking an experienced and driven

Technical Manager

to lead our technical operations, including IT infrastructure, software development, and service delivery. This role requires both strategic vision and hands-on execution to ensure our technology environment is scalable, secure, and aligned with business objectives. You will work closely with internal teams and external vendors to deliver high-performance systems and services.

Key ResponsibilitiesLeadership & Strategy

Develop and execute the company's technology roadmap in line with business goals. Provide strong technical leadership and guidance to engineers, developers, and support staff. Align technology initiatives with organizational priorities and customer needs.

Team & Project Management

Manage, mentor, and grow a multidisciplinary technical team. Oversee technical project planning, execution, and delivery within timelines and budgets. Ensure collaboration across departments to support cross-functional initiatives.

Systems & Infrastructure

Maintain and enhance IT infrastructure, networks, and cloud environments. Ensure system availability, scalability, and performance optimization. Oversee disaster recovery, backup, and business continuity plans.

Security & Compliance

Implement and monitor cybersecurity best practices across the organization. Ensure compliance with relevant standards, such as ISO 27001, POPIA, or GDPR. Manage risk assessments, audits, and security incident response processes.

Vendor & Stakeholder Management

Manage third-party service providers, software licenses, and vendor contracts. Act as a technical liaison between business units, leadership, and technology teams.

Operational Excellence

Monitor and report on KPIs related to system uptime, incident response, and service performance. Optimize IT processes through automation, documentation, and continuous improvement.

Required Qualifications & Experience

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. 5+ years of experience in IT leadership, technical management, or infrastructure engineering. Strong understanding of IT systems, cloud platforms (Azure, AWS), and networking. Proven experience managing technical teams and complex projects. Familiarity with DevOps practices, RMM tools, ITIL frameworks, and Agile methodologies. Hands-on experience with security tools, identity management, and system administration.

Preferred Certifications (Advantageous)

Microsoft Certified: Azure Solutions Architect / Azure Administrator Cisco CCNA/CCNP or similar networking certifications ITIL Foundation or Practitioner PMP, Prince2, or Agile Project Management Security+ or other cybersecurity certifications

Key Competencies

Strong leadership and interpersonal skills Excellent problem-solving and decision-making abilities Clear communication across technical and non-technical teams High attention to detail and accountability Ability to manage pressure and adapt in a dynamic environment
Job Type: Full-time

Education:

Bachelors (Required)
Experience:

IT leadership or technical management: 5 years (Required) IT systems, cloud platforms (Azure, AWS), and networking: 3 years (Required) security tools and system administration: 3 years (Required)
License/Certification:

Azure Solutions Architect / Azure Administrator (Required)
Work Location: In person