Job Description

Join our evolving mining engineering sales team!

Are you an enthusiastic Mechanical Engineer with experience in the African mining market? Are you passionate about delivering innovative, pragmatic and high-quality technical solutions to your customers and do you strive to succeed in a dynamic, collaborative and values based culture?

About the opportunity

We are seeking a Technical Field Services Representative to provide exceptional on-site sales, customer service and support to our customers across Africa. This is a vital role in managing customer relationships, growing sales volume and becoming a trusted partner embedded within the mining customer base.

Key responsibilities include:

• Develop relationships with our existing client base and contribute to the overall sales revenue through best-in-class service.
• Deliver technical and application support on-site to customers, with regular engagement.
• Collect and analyse competitor information, sharing feedback on product requirements and market intelligence.
• Conduct inventory management and stock take optimisations.
• Implement product trials, monitor trials and record data required and customer focused solutions.
• Be an ethical ambassador for CR and CR products to grow our profile within the marketplace, whilst simultaneously working collaboratively with all facets of CR business to improve client interaction
• Regular on-site inspections and visits
• Forming and maintaining strong relationships with customers' on-site personnel
• Resolving any technical product issues that arise on-site

What we are looking for

To be successful in this role you will:

• Hold a mechanical degree or trade qualification
• Experience in the mining industry with advanced knowledge of the mining industry in Africa
• Proven interpersonal skills - positive and energetic approach, problem-solver, customer service excellence and ability to work autonomously.
• A proactive, innovative style good at building customer relationships on site.
• Strong customer service attitude and approach
• Ability to learn our products and proactively seek selling opportunities
• Strong fault finding and independent problem solving skills
• Willingness to travel extensively throughout Africa

About Us

CR powered by Epiroc is a trusted supply partner within the global mining community - delivering highly innovative, productive, and socially responsible products and technology solutions. Our leading products include the design and manufacture of ground engaging tools (G.E.T), cast lip systems, dragline buckets and lock systems, conveyor accessories and plate block and wear materials.

For over 40 years, CR Powered by Epiroc has been dedicated to innovation and customer excellence. We are experiencing strategic and substantial growth, with more than 400 workers working in our offices and plans in Australia, China, North America, and South America.

At CR Powered by Epiroc we are committed to innovation, growth, and customer satisfaction. Our partnership with Epiroc as our global parent strengthens and supports our journey towards these goals. Now a team of over 19000 globally, we succeed in our core business because we are passionate and brave innovators, always willing to adapt to change. Our global teams and individuals work together through collaboration and mutual trust, supporting each other's abilities to provide effective solutions. Together, we set new standards in performance through our industry-leading solutions.

What we offer

At CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

We believe in radical flexibility, limitless growth, supportive culture, and community impact. Our team enjoys hybrid work between home and the office, strong support for professional development, and paid volunteer days.

We're problem-solvers who love working together to conquer mining's most prominent challenges while having fun.

Last day to apply: 24 October 2023

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders.
We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

Epiroc