Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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As a Technical Delivery Lead at Nokia, you will play a pivotal role in leading the technical delivery of innovative projects within the Autonomous Networks domain. Collaborating closely with Central Delivery Services, Central Care services, and Project Management teams, you'll drive project success from pre-sales through to operations handover. Your expertise will shape delivery strategies, ensuring alignment with technical specifications, timelines, and quality benchmarks. The work environment is dynamic and collaborative, where you'll engage with diverse technical teams to tackle complex challenges and foster innovation. You'll have the opportunity to influence project outcomes, manage resource allocation, and support pre-sales initiatives, contributing directly to Nokia's mission of advancing technology and connectivity. Join us to make a significant impact in a rapidly evolving field!
Responsibilities:

• Leads key and less complex projects that positively contribute to business or operation impact such as streamlining processes and tools for efficiency in functional, region or local operation.

• Manages the execution of a programme of medium complexity against agreed programme targets.

• Is responsible for project execution performance with respect to financial and operational KPIs such as cost, timelines, revenue, project assets, and customer satisfaction.

• Interfaces with key stakeholders at business area leadership.

• Owns and manages customer relationship for assigned scope in services, delivery and performance areas.

• Ensures contract execution is based on PM@Nokia methodology and applicable BG guidelines and processes.

• Ensures proper communication to relevant stakeholders for technical requests, emergency cases, outages and project delivery issues.

• Monitors, reports and optimises services delivery in alignment with relevant processes and tools providing sufficient operational visibility to stakeholders (EG Project Management, PMO, customer).

Qualifications:
You have:

• Bachelor's or Master's degree in a related field
• 10 to 15 years of experience in Technical Project Management and services/care delivery
• Strong leadership, influencing, and communication skills
• Proficient in software development, integration services, CI/CD, and automation frameworks
• Solid understanding of Digital Operations Products (OSS, Provisioning, Orchestration, Inventory, Assurance, Analytics & Security architecture
• Experience in cost control and budgeting

It would be nice if you also had:

• Adaptability to new technologies, tools, and evolving client requirements
• Experience with CI/CD pipelines and integrating with development teams

(Software lifecycle management)
About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required