Job Description

Duties:

• Plan, prepare and do technical Dealer analysis
• Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at the Groups Dealers.
• Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings
• Planning and preparing Dealer analysis, identifying weak areas in the Dealer Network on Technical issues and non-conformance to the Groups Service Core Process.
• Ensuring the most economic method of diagnosis and repair is available to the Dealer Network.
• Assess training needs and recommend actions.
• Analysing technical skills gaps at the Dealer and conducting in-house training at Dealer level.
• Analysing tools and equipment status at Dealer level and recommending corrective actions.
• Reporting to Group on the technical requirements for the Dealer Network and recommend specific training programs to address the identified short comings.
• Up-skilling the Dealer Network on vehicle diagnosis process.
• Developing and implementing a user-friendly feedback loop for guided fault finding telematic support for the Dealer Network
• Liaising between different Stakeholders.
• Establish a working relationship with Technical Support Centre and Customer interaction Centre.
• Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC.
• Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions.
• Together with TSC / CIC plan for and ensure that high profile customer cases are given priority.
• Providing support with the preparation of new model launch vehicles.
• Providing support with reference to the Repeat Repair reduction programme.
• Reporting Group Management.
• Implement systems of reporting to Group Management on Dealer Network progress and status on actions conducted by the Flying Technician.
• Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored.

• B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognized tertiary institution.
• Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions.
• Previous experience in dealing with automotive product support issues of a technical nature.

• Literature authoring skill in any Windows-based PC language.
• Knowledge of Service systems
• Knowledge of the Automotive Dealer Network
• Experience with EV and High-voltage systems
• Good degree of business acumen
• Ability to listen and communicate effectively at all levels.
• Good written and verbal communication skills at all levels
• Good negotiation and interpersonal skills able to deal with conflict constructively.
• Excellent planning and organising skills, with an organised and methodical approach to tasks.
• Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
• Ability to analyse data sets effectively.
• High level of detail consciousness / accuracy
• High level of energy, enthusiasm and work commitment
• Self-Starter with the ability to work independently to high quality standards.
• Be willing and able to travel extensively throughout South Africa in the ambit

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