Job Description

JOB DESCRIPTION:

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a Team Leader to join our dynamic and hardworking Authorisations team.


The successful candidate will be accountable for overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. The Leader will be accountable for call centre performance, daily functionality, team management and reporting.

DUTIES / KEY RESPONSIBILITIES:

Monitoring of incoming calls and ensuring that monthly service level targets are met within the department Verifying policy/contract details and supplying dealers with information on request where claims/ queries are escalated to the Leader Assess technical information on previous claims where required Admin duties related to claims and authorisations Maintaining high levels of customer service at all times Liaising with all internal divisions and providing info to necessary parties Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company Attending meetings with clients/internal stakeholders where required Reporting on claim volumes, spend and concerns monthly Scrutinizing of dealer quotes to minimize costs Assisting other teams when the job requires it Carrying out one-on-one meetings with team members to discuss performance and areas of improvement

EDUCATION AND EXPERIENCE:

Grade 12 / Matric Qualified technician (mechanic) - Required Minimum of 2 - 3 years Authorisation Call Centre experience Prior leadership experience - advantageous Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles will be advantageous Claim administration experience (Advantage) Background in the Motor trade would be preferable

KNOWLEDGE AND SKILLS:

Mechanical / technical knowledge of vehicles Computer literate (Full MS Office), Intermediate Excel experience advantageous Excellent telephone and communication skills Multi-tasking Excellent time management Deadline driven Action orientated Approachable Customer focused Good Listening skills Proactive and engaging Negotiating skills Confident and assertive Ability to work under pressure Team Player Attention to detail Strong analytical skills Ability to lead a dynamic and multi-skilled team Criminal and credit clear Reliable or own transport * Own and live up to company values