Job Description

JOB DESCRIPTION:

LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team.


The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.

DUTIES / KEY RESPONSIBILITIES:

Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental Verifying policy details and supplying dealers with information on request Asses technical information on previous claims Admin duties related to claims and authorisations Maintaining high levels of customer service at all times Liaising with all internal divisions and providing info to necessary parties Scrutinizing of dealer quotes to minimize costs Promote the use of the online system Assisting other teams when the job requires it

EDUCATION AND EXPERIENCE:

Grade 12 / Matric Qualified technician (mechanic) - not negotiable Minimum of 1 - 2 years Authorisation Call Centre experience (Advantageous) Minimum 2 years Motor Industry experience and strong technical knowledge of vehicles is a must Claim administration experience (Advantage)

KNOWLEDGE AND SKILLS:

Must have mechanical / technical knowledge of vehicles Computer literate (Full MS Office) Excellent telephone and communication skills Multi-tasking Excellent time management Deadline driven Action orientated Approachable Strong communication skills Customer focused Listening skills Peer relationships Proactive and engaging Negotiating skills Own or reliable transport Excellent time management and attention to detail Confident and assertive Ability to work under pressure Team Player Accuracy Strong analytical skills Criminal and credit clear * Own and Live up to company values