Job Description

JOB DESCRIPTION:
JOB DESCRIPTION:
DO WORK THAT MATTERS.
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.
Abbott's Molecular Division focus on molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level, Abbott Molecular has over 1000 employees dedicated to manufacturing and marketing more than 450 products worldwide in more than 130 countries. We are committed to advancing molecular testing solutions that guide life's most profound decisions.
The Technical Applications Specialist (remote) is responsible for providing first-line Support, virtually to internal and external customers e in customer laboratories. Introduce AM assays, applications and systems in customer laboratories. Plan and conduct customer training at customer site or in Abbott training facilities. Provide first level problem solving support at customer site. Support local Sales and Marketing organizations by providing demonstrations of AM systems and applications in customer laboratory and during congresses or user group meetings.
What you will do :
Customer & Technical Support

• Provide first and second-level technical support to internal and external customers via phone, email, chat, i.e Remotely from Office, and/or occasionally on-site visits if needed.
• Troubleshoot complex application, assay, or system issues and identify root causes.
• Manage and resolve customer complaints in line with quality and regulatory requirements.
• Escalate critical or recurring technical issues and contribute data to product improvement initiatives.

Pre-Sales Support

• Deliver technical product demonstrations to customers and sales teams.
• Provide technical input and support for tenders and sales activities.
• Support exhibitions, congresses, and user group meetings with presentations and demos.

Training & Knowledge Transfer

• Develop and deliver technical and application training for customers and internal stakeholders.
• Set and maintain high standards for molecular diagnostics knowledge transfer.
• Conduct training on-site, remotely, or at company facilities.

Collaboration & Organizational Support

• Act as a communication link between global technical teams, sales, marketing, and service organizations.
• Support new product launches and track performance in customer laboratories.
• Participate in technical meetings and contribute expertise as needed.

QUALIFICATIONS AND EXPERTISE:
Education:
A tertiary qualification in Medical Technology OR Biochemistry OR Related is essential (ideally a molecular based study )
Experience:

• A minimum of 1 years' experience having in a laboratory environment with focus on molecular diagnostic systems and assays, or having studied a Masters, or Phd in the Molecular field,
• Experience in a Product Specialist, remote Application Specialist, Technical Support, or similar role within the molecular diagnostics industry is highly desirable
• Excellent knowledge of common molecular biological techniques, required for the support of highly demanding product portfolio of AM, e.g. Nucleic Acid Extraction, PCR, Sequencing, FISH
• Excellent communication skills to build and maintain positive relationships with internal and external customers.
• Ability to effectively solve customers' technical problems by phone, email, webinar and in person at a client site.
• Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
• Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.
• Other language skills will be a distinct advantage.
• a valid Drivers License is required as well

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: AMD Molecular
LOCATION: South Africa
Johannesburg : Abbott Place
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 5 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Not Applicable

Skills Required