Job Description

Lesaka is a leading South African financial technology company, providing digital banking and payment solutions to consumers (B2C) and merchants (B2B). We operate in a high-performance, always-on environment--where Technology Operations is at the heart of business continuity.



We are looking for a Tech Operator with hands-on experience in technology operations, infrastructure monitoring, and systems uptime management.

If you thrive in high-availability environments, enjoy working with data centres, networks, and monitoring tools, and take pride in maintaining operational excellence--this role is for you.

Key Responsibilities

You'll form part of our

TechOps team

, responsible for

24/7 monitoring and first-line operational support

of Lesaka's systems, infrastructure, and critical services.

Monitor system performance, network health, and application uptime using TechOps monitoring tools and dashboards. Identify and escalate system degradation, failures, and alerts following standard operating procedures (SOPs). Perform

Data Centre and Communications Room checks

, including servers, UPS, aircon units, and generators. Conduct

environmental and security monitoring

using camera systems and sensor pods. Track and resolve incidents during load shedding or power interruptions. Support

backup management

,

system logs

, and

shift handover reporting

. Run daily operational reports using tools such as

Power BI, Excel, and Looker Studio

. Maintain operational documentation, SOPs, and access logs. Provide

first-line support

for building or tech emergencies after hours.

Requirements

Minimum Qualifications & Skills

Matric (Grade 12)

essential

CompTIA A+ and N+

(or equivalent technical certification)

Strong knowledge of IT infrastructure, networks, and monitoring tools

Practical experience in

Technology Operations

,

Data Centre Operations

, or

IT Systems Support

Working knowledge of: + Networks & systems basics + Helpdesk and incident escalation processes
+ Backup systems and monitoring software
+ UEPS and Stratus (advantageous)
Proficient in

Excel, Outlook, Power BI

or

Looker Studio

for reporting

Experience

Minimum 1-2 years' experience

in a

Technology Operations / NOC / IT Support

environment (required) Experience in

monitoring, troubleshooting, and maintaining IT systems or data centres

Soft Skills

Strong analytical and problem-solving ability under pressure Excellent attention to detail and documentation discipline Effective communicator across all levels Reliable, proactive, and able to work independently

Working Conditions

12-hour rotational shifts (day/night), including weekends and public holidays Must be available for overtime as needed Valid South African driver's licence (Code 8)

Closing Date: 28 October 2025

Please consider your application unsuccessful should you not hear from us two weeks after the closing date.