Job Description

Business unit, Department, Reporting Business Unit Digital Platform Solutions Department IOT Job grade OP1 Position reports to Manager: Technology Solutions

Core Description

Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the

handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby). Key Deliverables / Primary Functions Monitor multi-client servers using Monitoring systems Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully. Troubleshoot and resolve system issues with servers via remote tools and on-site. Install, configure, test, and maintain OS application software and system management tools. Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers. Escalate and monitor calls 24/7.

Resolve and assign calls to the correct competencies on multiple ticket logging systems. Core Functional Skills & Capabilities Problem solving Data Management Cybersecurity Tools & Solutions Hardware Troubleshooting Customer Focus Core Behavioural Competencies Job Match Analysing Applying expertise & Technology Deciding & Initiating Action Delivering Results & Meeting customer expectations Planning & Organising Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology Experience

A minimum of 2 years' experience in Backup, end point security & support is required. Certifications MCP MS Certified Solutions Associate MCSA MS System Administrator (MCSA) MS Certified Solutions Expert MCSE MS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012 CompTIA Security+ Certification CompTIA A + MVISION Endpoint Essentials Exam (Technical) Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control :

0

Level of Engagement :

Internal Stakeholders; external clients Special Requirements / Employment Condition Primarily based in Secunda but will need to travel to outlying areas possibly with own transport Valid Drivers license Candidate will be required to undergo a site based medical Workplace / Physical Requirements Client Roaming Billable