Job Description

Structural Information
Job number: 10007211
Job title: Tech Officer: Special Serv:Cust Netw Man
Job grade: OP1
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
Receive, analyse, process and customer notification of planned maintenance and network failures.
Job Responsibilities
OUTPUT 1
Managed Transport Facility Patches
SUB-OUTPUTS
Collect/ generate information from systems/ sources
Analyze Data According To Policies And Procedures
Update Data On Patch Management System
Track/ Monitor/ Ensure Patch Management System Is Always Current
RANGE
Transmission
OUTPUT 2
Informed Customers
SUB-OUTPUTS
Understand customer requirements
Familiarize customer with respect to Telkom's basic terminologies,
policies, procedures, services
Attend meetings with customers
Provide feedback to customers, management and role players
service delivery
Assist customers in formulating basic future infrastructure growth
RANGE
Telecommunication related business
Telkom Network
OUTPUT 3
Processed Queries
SUB-OUTPUTS
Receive query
Determine nature of query
Track/Monitor updating of record
Gather all relevant information
Provide feedback to Customer/ Management
RANGE
Types:
Telkom Network
OUTPUT 4
Provided Statistics
SUB-OUTPUTS
Collect/Generate information from systems/sources
Analyze data
Take necessary action and/or recommendations to improve service quality
Formalize reports
Monitor/Evaluate progress
RANGE
Types
Queries
Weekly Report
Network Failures
Planned Maintenance
OUTPUT 5
Ensured Data Integrity
SUB-OUTPUTS
Analyze data
Formalize reports
Take necessary action
Track, monitor updating of records
Collect/ generate information from systems/ sources
RANGE
Telkom network
Core Competencies
FUNCTIONAL KNOWLEDGE
Technical; Telkom Infrastructure; Computer Software; Telkom Products and Services
FUNCTIONAL SKILLS
Interpersonal; Analytical; Organizing Techniques
ATTITUDES/ LEADERSHIP COMPETENCIES
Empathic; Responsible; Integrity; Diplomatic; Reliable
Certifications
Education

• NQF 4: Grade 12 and relevant modular training
• OR NQF 3: Grade 10 (Int) and relevant modular training

Experience

• 3 Years relevant experience
• No experience

Additional Information
Special Requirements

• Valid Drivers license
• Ability to work shifts

Physical Requirements
Key Stakeholders

Skills Required