Job Description

Business unit, Department, Reporting
Business Unit Cloud Platform Solutions
Department EIS
Job grade OP2
Core Description
Under general supervision, responsible for administration, maintenance and modification of Backup application and infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on backup systems to customers and field service engineers.
Key Deliverables / Primary Functions

• Install, maintain, update, and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Backup Appliances and Backup Storage.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues
• Design moderately complex programs and program modifications from supplied specifications, using agreed standards and tools, to achieve a well-engineered result.
• Document all work including test results in accordance with agreed standards, methods, and procedures in a clear and concise manner.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
• Timeously responds to instructions or follows agreed plans to successfully install or remove software, using supplied installation instructions and tools in alignment with agreed standards, including where appropriate those for electrical work

Core Functional Skills & Capabilities
Troubleshooting
ICT Knowledge
Attention to detail
Infrastructure Technology
Problem solving
Core Behavioural Competencies
Job Match
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Deciding & Initiating Action
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years' System Engineering experience in ICT Backup Environment
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0
Level of Engagement Clients, senior level specialists
Special Requirements / Employment Condition
Ability to cope under pressure
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.