Job Description

Join Our Team as a Team Manager at Mango5!
Are you a dynamic leader with a passion for driving results and fostering team success? Mango5 is looking for a Call Centre Team Manager to lead our Junior Clinical Data Coordinator team and ensure exceptional service delivery for our clients. If you thrive in a fast-paced environment and have a proven track record in team management, this is the perfect opportunity for you!
Job Overview:
As a Team Manager, you will oversee a team of Junior Clinical Data Coordinators, ensuring performance targets are met while maintaining strict compliance with client protocols. Your role will be pivotal in driving operational efficiency, resolving challenges, and delivering outstanding recruitment outcomes.
Key Responsibilities:

• Lead, supervise, and motivate a team of Junior Clinical Data Coordinators.
• Monitor performance and provide coaching to achieve targets
• .Ensure compliance with client policies and quality standards.
• Resolve escalated issues and support complex recruitment cases.
• Prepare and present detailed performance reports.
• Foster a collaborative and positive team culture.
• Identify and implement process improvements.
• Maintain clear communication with clients and stakeholders.

Skills and Experience:

• 3-4 years of leadership experience in healthcare, recruitment, or call centre settings.
• Proven ability to manage and develop high-performing teams
• Familiarity with medical terminology, treatment procedures, and industry regulations to enhance communication and understanding with potential patients
• Do you have a high school diploma or equivalent qualification
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM platforms, reporting tools, and Microsoft Office.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory standards in recruitment and healthcare.

Work Schedule:

• 45-hour work week with rotating shifts between 16:00 - 04:00
• Rotating working days from Monday to Sunday to ensure consistent support.
• Dynamic holiday.

Salary Structure:

• Basic: Market-related
• Shift Allowance
• Commission

Benefits:

• Medical Insurance (after 3 months of employment).
• Access to our LMS Portal for continuous learning and development.
• Emergency Assistance.

Ready to Lead and Make an Impact?
If you're ready to take on this exciting challenge and lead a team to success, we'd love to hear from you! Apply now and join Mango5 to make a difference.
Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.

Skills Required