Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, WC, Knysna, 50 Main Road

Job Type:

Full-time

Job Ref ID:

80334247A-0001

Date Posted:

9/23/2025







To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Strategic Leadership and Team Development:

Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.

Operational Excellence and Compliance:

Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.

Customer and Business Growth Focus:

Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.

Qualifications

National Diploma (NQF6 FAIS recognized qualification)



Required Experience



Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.

5-7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.

Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.

Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.

Additional Information

Behavioural Competencies:

Articulating Information & Providing Insights

Challenging Ideas & Convincing People

Following Procedures

Generating Ideas

Making Decisions & Producing Output

Showing Composure

Understanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Client Acceptance & Review

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za