Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80382493A-0001

Date Posted:

9/23/2025







To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.



Qualifications

Type of Qualification:

First Degree

Field of Study:

Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification



Experience Required



Minimum of 3 years' experience in short term insurance.

Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.

Minimum of two years management / leadership of an Insurance call centre

Broad and sound insurance background on Personal lines Insurance cover and claims.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches and Articulating Information

Challenging Ideas and Convincing People

Directing People

Exploring Possibilities and Following Procedures

Generating Ideas

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Customer Acceptance & Review (Consumer Banking)

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za