The successful candidates will be responsible for:
Effectively managing the performance of the team of agents
Taking responsibility for ensuring that the team conducts as many high quality interactions as possible, captures data effectively and traces voters efficiently
Leading the team of agents to gather the highest quality data possible
Meeting all required targets to achieve campaign 2026 LGE objectives
Assisting with calling, data capturing, auditing and tracing, when necessary
Please submit your application by 16 June 2025 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.
Minimum requirements:
National Senior Certificate or equivalent
Proficiency in English and at least one other official language
Staff management experience
Relevant call centre or data capturing experience
Computer literacy, particularly MS Office Suite
Skills:
Telephone etiquette
Time management and organisation
Administration and attention to detail
Abilities:
Use initiative and work well in high-pressure situations
Be outcomes-orientated, not simply task-orientated
Work independently
Apply sound judgement
Knowledge and Commitment:
Commitment to the Democratic Alliance principles, policies and program of action
* Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary
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