Team Leader: National Contact Centre Cape Town (fixed Term)

Cape Town, WC, ZA, South Africa

Job Description

The successful candidates will be responsible for:




Effectively managing the performance of the team of agents Taking responsibility for ensuring that the team conducts as many high quality interactions as possible, captures data effectively and traces voters efficiently Leading the team of agents to gather the highest quality data possible Meeting all required targets to achieve campaign 2026 LGE objectives Assisting with calling, data capturing, auditing and tracing, when necessary

Please submit your application by 16 June 2025 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.






Minimum requirements:




National Senior Certificate or equivalent Proficiency in English and at least one other official language Staff management experience Relevant call centre or data capturing experience Computer literacy, particularly MS Office Suite

Skills:




Telephone etiquette Time management and organisation Administration and attention to detail

Abilities:




Use initiative and work well in high-pressure situations Be outcomes-orientated, not simply task-orientated Work independently Apply sound judgement

Knowledge and Commitment:




Commitment to the Democratic Alliance principles, policies and program of action * Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary

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Job Detail

  • Job Id
    JD1434027
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, WC, ZA, South Africa
  • Education
    Not mentioned