Job Description

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Job Purpose

To deliver a supervisory service in order to process and maintain various online portals from leads that are generated in order to achieve leads targets accurately and timeously as per agreed standard operating procedures. Prepare and process relevant documentation to ensure customer has available options to purchase a vehicle.

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Position Overview

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Specific Role Responsibilities

Generic Job Outputs

Process

Coordinate end to end sales process to ensure customer satisfaction.

Ensure return on investment on different databases used.

Ensure that relevant databases are updated with relevant information to enable accurate leads

management.

Execute own and team work in line with governance and compliance processes.

Follow-up and manage current and historic enquiries received via relevant systems within the set

time frames.

Identify and apply known solutions to operational problems within the team environment and

escalate unresolved issues.

Measure response time of leads distributed to relevant stakeholders in order to ensure customers

are contacted within the agreed time frames.

Monitor and report on own and team's transactional activities to provide timely information for

decision making in area of accountability.

Monitor sales activities and escalate non-compliance to the relevant stakeholders.

Plan, coordinate and deliver own and team activities to ensure that agreed standards and

operational objectives are met.

Stay updated with market trends and technology.

Finance

Coordinate and monitor daily work activities within the team environment in order to prevent

financial losses.

Timely update customers on the progress of application approvals.

Client

Deliver services and/or products that create a culture which aims to meet or exceed customers'

expectations in the business.

Coordinate team activities to meet and exceed customer expectations.

Liaise and interact with customers (internal and external) via approved communication channels in

a positive and helpful manner.

Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution ,

enhancing the client experience.

People

Act as change agent and provide support to the team throughout the implementation of identified

change initiatives.

Coordinate and participate in learning interventions to establish a learning and growth culture

within the team.

Own and live up to company values.

Provide training to employees on all relevant systems to ensure compliance with all processes and

procedures.

Work with indirect teams to ensure sales of vehicles.

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Qualifications and Experience

Minimum Experience

1 to 3 years in a similar environment, with a strong preference for atleast 1 year in a supervisory or team leadership role.

Minimum Qualification

Grade 12/ Matric A relevant tertiary qualification is preferred CMS (LMS) and MS Office proficiency
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Skills and Personal Attributes

Minimum Requirements

Strong leadership skills with the ability to guide, motivate and support a team. Excellent communication and interpersonal skills to engage with internal stakeholders and external partners. Proven ability to coordinate and manage workflows efficiently in a high-volume, fast-paced environment. Analytical and problem-solving skills with attention to detail. Customer-focused mindset with a commitment to service excellence. Strong organisational skills with the ability to prioritise and manage multiple tasks. Proficiency in MS Office Suite (Excel, Word, Outlook) and CRM systems. Ability to work under pressure and meet deadlines. High level of integrity, accountability, and professionalism. * Proactive, adaptable, and results-driven with a hands-on approach.