Team Leader: Collections Call Centre
Hatfield, GP, ZA, South Africa
Job Description
Qualification:
Matric / NQF level 4 as minimum
Further studies will be an advantage - in finance / business
Experience:
2 Years as a Call Centre Team Leader will set you apart, especially if this experience was gained within Collections / Sales Environment.
The most important requirement for the successful candidate is to exhibit the following characteristics / skills / attitude:
- Good Interpersonal skills
- Provide communication between management and team
- Self Motivated
- Time management skills
- Frequently communicate with senior level management
-Assist and develop agents during collections process to ensure targets are met
-Monitor daily activity and performance of the team
- Is resilient and can work under pressure
- Is good at problem solving and can clearly express solutions
Technical and other skills required:
- Planning and Organisational skills
- Attention to detail
- Can think and act fast, pushing for productivity
- Fast learner
- Good understanding and experience of the collections process and the environment
-Monitor and main teams' adherence to company policies and procedures
- MS Excel experience
- Resourceful, Good negotiator.
Job Type: Full-time
Pay: From R9000,00 per month
Education:
High School (matric) (Required)
Experience:
Team Leading: 2 years (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1633881
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHatfield, GP, ZA, South Africa
-
EducationNot mentioned