Job Description

Key Performance Areas: We require an individual who will lead the Reservations team on a daily basis, ensuring the effective coordination of all Call Centre duties. This also entails dealing with complex written and telephonic reservations queries, with minimal supervision. A service orientated approach must be adopted when assisting clients, in compliance with agreed service delivery standards. Proactively ensuring that established Call Centre performance standards are achieved is necessary.

Key Competencies & Personal Attributes:
Matric (Business qualifications will be highly regarded) 2 years Reservation/Call Centre experience Excellent verbal and written communication skills Good people management and leadership skills Ability to deal with clients in a professional and courteous manner Ability to work under pressure Ability to plan and organise Working knowledge of MS Office Galileo certification & EAAB (Professional Practitioner in Real Estate PPRE) qualification will be an advantage Must be presentable, neat and well organised Excellent interpersonal skills Strong attention to detail Self-motivated Ability to work with multiple tasks simultaneously Good administrative and planning skills Commitment to delivering service that exceeds our customer's expectations.

The successful candidate will be required to work shifts, including Saturdays during peak periods.

Only short-listed candidates will be contacted.

South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 50/09