Job Description

We're excited to offer an opportunity to join

One Janitorial

as a

Team Lead

-- a full-time, work-from-home position with consistent hours, a supportive team, and strong earning potential.

Application Process & Requirements

Fill out the application form. Copy and paste the link below and choose

"Team Lead (BCO)"

as the position you are applying for:

Apply Here: https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

Key Notes to Remember:

Copy and Paste the link

above into your browser (works best on Google Chrome)

Attach a video

answering the questions provided on the application form. Ensure your video link (Google Drive, Loom, YouTube) is

accessible or unlisted

for review. The video must be

recent

and address all questions relevantly.

Applications without both the video and resume will not be reviewed.

Be yourself and show your energy!

Use the

same camera, headset, and workspace

you'll use if hired.

About the Role

As a

Team Lead

, you will oversee the performance and development of our BCO team, ensuring smooth day-to-day operations, handling escalations, Building changeovers, supporting overflow tasks, and maintaining high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

Key Responsibilities:

Supervise and manage a team of remote customer success representatives. Onboard and train new team members to meet our communication and service delivery standards. Monitor KPIs including response times, issue resolution rates, and customer satisfaction scores. Coach and support team members through call reviews, performance feedback, and ongoing development. Act as the point of escalation for complex service issues, ensuring quick and professional resolution. Step in during overflow periods or absences to maintain consistent service levels. Collaborate with senior leadership to identify service gaps and improve internal processes.

Compensation & Schedule

Base Pay:

CAD $1,300 per month

Shift:

Monday to Friday, 8:00 AM - 4:30 PM MDT

Requirements

Minimum 3 years in a customer service or client success role, At least 2 year in a supervisory or team leadership position.

Retention experience

is an advantage Ability to answer calls during

scheduled after-hours shifts

Stable remote work environment with

webcam and headset

Quiet,

interruption-free workspace

Excellent

written and verbal communication skills

What Will Help You Succeed

Fluent in

English

(written and spoken -- minimum 9/10) Computer with at least

4GB RAM

Stable, high-speed internet (check via Google "internet speed test") High energy,

self-motivated

, and strong communication skills Strong work ethic and commitment to

hitting daily goals

Familiarity with

Google Suite

(Drive, Sheets, Gmail, etc.) is an asset

Key Qualities We Are Looking For

High level of

energy and motivation

Strong

negotiation abilities

Excellent

organizational and prioritization skills

Focused and goal-oriented

Consistently able to

meet targets and deadlines

Our Core Values

At One Janitorial, we believe in more than just results. We live by our values:

Discipline

Ethical Behavior

Results-Oriented Mindset

Making an Impact

Commitment

Responsibility

If these values resonate with you and you're ready to thrive in a high-performance, remote team, we want to hear from you.

Apply today and take the first step toward a rewarding remote career with One Janitorial!

-- The One Janitorial Team

Job Type: Full-time

Pay: From R16200,00 per month

Experience:

Supervisory/Team Lead Role: 3 years (Required) Customer support: 3 years (Required)
Work Location: Remote