Job Description

SUMMARY:
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POSITION INFO:
Team Lead - Telecommunications Operations
Location: [Insert Location]
Type: Full-Time
Our Client is Seeking
A dynamic and hands-on Team Lead to support and guide their telecommunications operations team. The successful candidate will play a vital role in coordinating daily technical activities, ensuring service excellence, and driving team performance in alignment with service-level agreements (SLAs).
This is an ideal opportunity for a technically knowledgeable and organised professional with a passion for leadership, client satisfaction, and operational efficiency.
Key Responsibilities

• Coordinate and monitor daily field technician schedules and task execution
• Serve as the first point of escalation for service issues, delays, or technical challenges
• Oversee timely resolution of service tickets in line with SLA expectations
• Communicate regular progress updates to clients and internal stakeholders
• Liaise with for inventory and equipment dispatch
• Enforce compliance with health and safety regulations across all active sites
• Generate reports on team performance, KPIs, and project status for senior management

Key Requirements
Qualifications & Knowledge

• National Diploma in Telecommunications, IT, or Electrical
• Project coordination or supervisory training (advantageous)
• Valid driver's license (required for field-based work)
• Foundational understanding of Fibre, Wireless, and/or VoIP networks
• Health & Safety certification is a strong advantage

Experience

• 1-3 years' experience in telecommunications or technical support
• Exposure to service delivery, fault logging, and SLA compliance
• Understanding of telecom infrastructure (fibre optics, RF, routers, etc.)
• Familiarity with ticketing systems, CRMs, or customer portals
• Basic leadership or mentoring experience will be beneficial

Attributes

• Strong communication and interpersonal skills
• Organised and detail-driven
• Supportive leadership with mentoring potential
• Resilient under pressure with a client-first mindset
• Problem-solving and deadline-conscious

This role is perfect for someone ready to step up into a leadership position while maintaining a technical edge. If you have the drive to support field teams, ensure operational excellence, and elevate client service standards, we encourage you to apply.
Apply now and lead with purpose
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