Job Description

We are seeking a dynamic and service-oriented leader to oversee the ongoing management of EF Teach Online's owned online teaching centre. This pivotal role involves strategic decision-making in collaboration with our central team, building and leading high-performing operational teams, and ensuring the smooth delivery of our real-time teaching services.

The ideal candidate will bring a strong entrepreneurial spirit, a passion for quality, and a proven track record in managing service organizations. They will be responsible for a wide range of operational tasks, from strategic planning and government reporting to day-to-day logistics and team support. A deep respect for educators and a commitment to service excellence are essential.

This role requires:
Operational Leadership: Managing daily centre operations with a process-driven mindset.


Team Building: Recruiting, training, and developing local teams to support professional growth.


Cross-Time Zone Collaboration: Engaging with global colleagues in weekly meetings.


Business Development: Identifying and driving new opportunities to improve quality of the environment, and services provided.


Cultural Sensitivity & Professional Presence: Navigating diverse teams and stakeholders with maturity and respect.






Candidates must be highly organized, analytically strong, and comfortable juggling a wide range of responsibilities. A visible appreciation for teachers and a collaborative approach are key to success in this role.

This role will be in-office and based in Cape Town CBD, South Africa.



Responsibilities:
Working with Central Teams to manage our largest online teaching centre


Oversight of three broad teams; Contracts, Academics and Operations teams


Service Optimization and Scaling


Teacher Management and Engagement; a commitment to Teacher satisfaction


Budget Oversight


Large Scale Recruitment


Data Analytics


Conflict Resolution


Risk and Crisis Management


Implementation of company policy


Implementation and oversight of legally mandated reporting e.g. EE and OHS


Maintenance of multiple reporting lines across multiple countries and business functions (operations, finance, etc.)


Ensuring a high level of output quality inter alia by setting and maintaining staff quality






Essential Requirements:
C1-level English.


University graduate, preferably with a Business degree/coursework (or equivalent experience) or MBA/relevant graduate degree.


5+ Experience with workflow design/large scale people operations.


5+ years of experience with management of Employees in a 24/7 environment.


Well-developed staff management skills, ideally including managing supervisors.


Experience in drafting contracts and handling compliance issues in multiple jurisdictions.


Proven track record in staff recruitment, preferably with teachers.


Quantitative orientation with experience in controlling costs/budget, improving process efficiencies, scaling operations, and improving customer satisfaction with verifiable results.


Experience in liaising with multiple international teams regarding recruitment, finance, academics, and operations.


A calm, but responsive demeanor.






Preferred but not required:
EdTech industry experience.


Experience with contract issues and/or Customer Service responsibilities.


Experience with market expansion.


Familiarity with Salesforce, Oracle, Tableau and Sharepoint.






Personal Traits:
Entrepreneurial


Tenacity and persistence.


Excellent communication skills with the ability to convey complex analytical ideas


Strong Leadership skills.


Constant over-achiever, highly competitive, creative and solutions oriented.


Must be self-motivated and passionate about quality.


Enjoys challenge and a fast-paced international corporate culture.


Strong presence with solid influencing skills.


Ability to develop and retain staff.






About EF Education First



At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs--focused on language, travel, cultural exchange, and academics--turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about--we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world. Learn more at https://ef.com.

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