Job Description

Closing Date 2025/12/26
Reference Number MMH251128-8
Job Title Talent Pool: Walk In Consultant
Position Type Permanent
Cluster Momentum Health
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Role Purpose
To provide walk-in clients (Members and Potential Members, Providers and Brokers) with resolution to all queries raised, as well as to provide quality feedback to clients on written correspondence. In addition, to attend to virtual walk-in members via the WEB.
Requirements

• Matric
• At least 2-3 years of industry experience in a customer service capacity is essential
• Good understanding of the Medical Scheme Administration industry is essential
• 2-3 years of customer service experience within Momentum Medical Scheme is essential
• Knowledge of Moto Health Care is an advantage
• Knowledge of the Virtual platform is an advantage
• Being Well-presented and groomed as you would be client-facing is essential

Duties & Responsibilities

• Responding to Walk-In Centre clients in a competent, efficient,and professional manner at all times.
• Attend to Virtual walk-in members via the web.
• Taking ownership of client queries and ensuring first-time resolution in a timeous and effective

manner. * Process Provider Web applications.

• Attend to Returned mail docs.
• Ensuring all identified risks are mitigated and escalated through to the appropriate channels.
• Maintenance and management of relationships with a portfolio of brokers and/or the Human Resources or Payroll departments of various clients.
• Front-line internal consultation between MHS, groups, members,brokers, and providers.
• Management of all aspects of the relationship between MHS, groups, members, brokers, and Providers.
• Facilitating communication between the various departments of MHS and these parties.
• Provision of information to the client pertaining to all aspects of all Momentum Medical Scheme and Moto Health Care.
• Effectively liaise with departments to resolve queries.
• To provide feedback to management on the common issues or concerns of members.
• Recording of all queries and interactions with clients onto the workflow system.
• To ensure the required turn around time is met.
• To ensure that all correspondence sent out is of the highest quality.
• To assist with calls when required.
• Maturity to handle difficult situations in a manner that will facilitate the continuation of relationships.
• To assist with any reasonable tasks or requests from Leadership/Business.

Competencies

• Business Acumen
• Problem solving skills
• Attention to detail
• Excellent written and verbal communication skills
• Collaboration
• Client/ Stakeholder Commitment
• Impact and Influence
• Drive for Results
• Self-awareness and Insight
• Leads Change and Innovation
• Diversity and Inclusiveness

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Skills Required