Job Description

takealot.com, a leading South African online retailer, is looking for a Junior Supplier Operations Manager to join our Takealot Supplier Business team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of Supplier Business

Your responsibilities will include:

• Be the central contact point for all Supplier Operational matters, communication and escalations in support of Takealot Retail Supplier Operations.
• Weekly analysis and reporting on supplier operational performance across all operational SLA's, and implementation of corrective action where required.
• Analyse supplier operations to identify continuous process improvement initiatives across all aspects of supplier operations.
• Manage all suppliers on the operational tiering framework and performance scorecards and intervene where and when required.
• Manage weekly, monthly review of high return products, analyse performance of products with high defective returns, manage exceptions and claims with suppliers.
• Design and implement internal SOP's to provide solutions aimed at reducing the time and effort that Retail buying teams spend in solving supplier operational issues.
• Develop an improved supplier onboarding processes which decrease friction, increases uptake and reduces contacts
• Own the return to supplier process and ensure timeous and efficient movement of good and bad inventory from Takealot Distribution Centres back to suppliers.
• Control and manage disputes with suppliers on defective returns, investigate bad inventory batches, and report back to suppliers on quality non-conformance.
• Collaborate with Supply Chain teams to ensure business best in class supplier management principles and processes are followed.
• Collaborate with Content Team to design educational content to increase speed to excellence of all new suppliers as well as ongoing training of existing supplier base.
• Consult with suppliers to ensure end to end best in class operational process design and thinking.
• Own the supplier experience by collaborating with the Product Team to identify, design, and train on Supplier Portal improvements.

Attributes Required:

• Smart, analytical thinker
• Innovative, creative individual unafraid to take risks, you ask difficult questions and challenge status quo
• Energetic, dynamic individual - can-do attitude, self-motivated
• Results oriented - Proven track record of delivering exceptional results

Qualification & Experience

• 3+ years' experience in supply chain / logistics operational environment
• BTech (Supply Chain/ Operations/ Logistics Management/ Management) or Bachelor's degree (Supply Chain/ Operations/ Logistics Management/ Management)
• Proven experience and passion for working across functions across various business levels, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

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Should you not reside in the city the vacancy is based (Cape Town) and would need to relocate for a job opportunity, it is understood that this relocation would be your financial responsibility. By applying for this position it is deemed that you understand and accept this. *

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