Job Description

We are looking for a highly skilled and detail-oriented Systems Specialist to support, maintain, and optimize our IT systems and infrastructure. In this role, you will be responsible for ensuring the stability, integrity, and efficient operation of information systems that support core organizational functions. This includes installing, configuring, and troubleshooting hardware, software, networks, and system applications.The ideal candidate will have strong technical expertise, a proactive approach to problem-solving, and the ability to work collaboratively across teams to ensure system performance and availability.Skills and ExperienceWhat youll do:

• System Performance:

• Utilize the supported monitoring system to identify problematic remediation services.
• Service Request / Incident Management:

• Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service provision. Managing and remediating calls within the client-defined SLA.
• General:

• Ensure that all deadlines are met and adhere to both the Change Management
• Process and Incident Management Process. Provide documentation on request for technical architecture, work instructions, or auditing requirements.

Your expertise:

• Active Directory Expertise:

• Minimum 10 years in IT support roles focusing on Active Directory.
• Manage Active Directory based on service requests, incidents, preventive maintenance, or facility improvements. (ADSS, DNS, DHCP, scripting, and associated tasks).
• Exchange on-premises Expertise:

• Minimum 10 years in IT support roles focusing on Exchange on-premises.
• Manage Exchange on-premises based on service requests, incidents, preventive maintenance, or service improvements.
• Azure, Entra ID, and M365 Expertise:

• Minimum 5 years in IT support roles focusing on M365, Azure, and server administration.
• Manage Azure, Entra ID, and M365 based on service requests, incidents, preventative maintenance, or service improvements. (Exchange Online, MS Teams, Intune, SharePoint, and OneDrive).
• Mimecast Expertise:

• Minimum 5 years in IT support roles focusing on Mimecast and DMARC.
• Manage Mimecast based on service requests, incidents, preventative measures, maintenance, or service improvements. (Mimecast and DMARC).
• Experience Required:

• English - Can converse and has the necessary email skills.
• Excellent Customer Interaction with clear, concise, and effective communication skills.
• Effectively collaborate with the team to achieve common goals.
• Identify and resolve issues effectively.

Qualifications required:

• National Senior Certificate/ Matric/ N3/ Grade 12
• Diploma or Degree in Information Technology
• Microsoft 365 Certification
• Mimecast Certification
• A+, N+
• ITIL 4 - exposure or accreditation
• Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred:

• Microsoft Active Directory, Exchange on-premises, M365, Mimecast, and DMARC
• SSL Management will be an advantage
• ManageEngine AD Manager/Audit Plus will be an advantage

OtherOther information applicable to the opportunity:

• Permanent Position
• Location: Midrand
• Work environment: Hybrid 3 Days Office, 2 Days WFH
• Physical Demands: Sitting, walking, bending, and lifting
• Travel: Must have a vehicle and a valid drivers license.

Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

iOCO