Job Description

To ensure the efficient operation, maintenance, and optimization of IT systems and equipment within the Eastern Cape division by managing incidents, implementing preventative maintenance programs, designing operational procedures, analyzing performance data, and collaborating with cross-functional teams to enhance supply chain operations and system performance.
Job Advert Details
Job Category IT
Job Objectives
Efficient day to day running of the Systems department.
Management of daily incidents raised through IT Service Desk on behalf of users within the campus.
Ensure all warehouses within the Eastern Cape division are performing optimally on all systems based on site specific operational design.
Responsible to DC Management for procurement, administration, issuing, collection, repair and maintenance of all IT equipment.
Develop and manage preventative maintenance programs through management of key service providers.
Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DC's, new site openings etc.
Collaborate with all functional departments/cross-functional teams within the campus.
Collaborate with relevant IT departments to develop best practices and resolve queries within the Eastern Cape supply chain.
Collaborate with DC's and support personnel within the group to formulate best practices.
Analyse DC operations performance data to formulate best operating practices.
Manage operational team usage of the system through use of relevant IT reports.
Conduct regular audits to ensure all necessary processes are followed with regards to operational activities as well as system access across all platforms
Management of downtime on DC operations/machinery regarding IT equipment only.
Qualifications
Relevant Supply Chain qualifications (desirable) and/or
Relevant IT qualifications (desirable)
Experience
Minimum of two years in a similar role, Warehouse operations experience.
Knowledge and Skills
The ideal candidate will have IT technical knowledge and knowledge of DC operating procedures and experience on the following systems:
INFOR WMS
KNAPP Sortation (desirable)
Cognos BI
Voice Console
SAP Retail
MS Office (Excel VBA knowledge is desirable)
Microsoft O365 Platform
Microsoft Power BI
Helix Remedy System
Basic setup of PC/Laptop/Printers/Phones.
Understand network Infrastructure
Management
Operational work planning, priority setting and scheduling
Operational performance monitoring
People and enabling capacity management
Manage interfaces with Operations and Buying
Resolve escalated operational issues
Leadership
Staffing decisions up to middle management level
Developing others; focus on functional skills; identify needs and source solutions
Individual performance management
Motivate and discipline team
Project development, management and implementation